Part-Time Account Manager

The Company:

*SEEKING SOMEONE THAT LIVES IN TRI-STATE NY AREA (NY, NJ, CT).

*Part-time (Freelancer/Contractor) to full-time opportunities available - CAN BE FULLY REMOTE.

The Forking Group aspires to emerge as the foremost hospitality-focused, comprehensive marketing agency nationwide. Acknowledging the time constraints experienced by restaurant owners, our aim is to alleviate their burdens by managing key marketing functions, including social media, email campaigns, paid media, and more on their behalf.

Our dedication lies in supporting small businesses, and as part of our ethos, we actively contribute to local food banks in our community outreach initiatives.

Our organization holds a deep commitment to both restaurants and the local communities they serve. Every initiative we undertake includes a charitable component. To date, we have proudly contributed over 125,000 meals to local food banks.

We are actively seeking like-minded individuals who share our passion for supporting small businesses, aiming to assist them in saving time and boosting revenue through their restaurants.

What We’re Seeking

We are in search of a dynamic, self-motivated Account Manager with a strong passion for

the hospitality industry. The ideal candidate thrives on engaging conversations, embraces continuous learning, and excels in a fast-paced office (startup) environment. The candidate also has experience and knowledge in digital marketing (social media, email marketing, paid media, etc.)

Deep domain expertise not required, but the ability to understand and talk through digital marketing is important.

This position offers an exciting opportunity to join a rapidly expanding company with a on customer relationships and business strategies.

Our emphasis is on finding someone dedicated to supporting independent restaurant owners. The chosen candidate will play a key role in guiding restaurants towards success by centralizing their core marketing functions within our organization, including social media management, email marketing, paid media, and more. If you're enthusiastic about making a positive impact in the restaurant space, we encourage you to apply.

This candidate needs to have strong phone skills, strong communication skills with the ability to deal with different personalities. This also includes problem solving and working through strategies with clientele.

Responsibilities:

• Develop positive relationships with clients
• Client management and retention
• Resolving client issues and concerns
• Maintain and mange towards Service Level Agreements (SLAs)
• Analyze data
• Prepare monthly reports
• Communication via phone, sms and email
• Collaborating with internal sales and marketing

Candidate qualifications:

• Demonstrate outstanding interpersonal communication skills
• Display self-motivation, enthusiasm for learning, and a collaborative team spirit
• Thrive in a fast-paced, startup environment
• Highly organized
• Ability to multi-task

Compensation:

• Hourly or fixed fee per account
• Contractor/Freelancer (with full-time opportunities)

Job Type: Part-time

Pay: $16.00 - $25.00 per hour

Application Question(s):

• Do you have any marketing experience? If so, please describe:
• Do you have any client success / client management experience? If so, please describe:

Work Location

Hybrid remote in Syosset, NY 11791