Principal Product Manager

Role Overview

Flex is transforming the traditional, fragmented $90B+ moving, storage, and last-mile delivery industry into a seamless, technology-driven experience. As Principal Product Manager, you will own a core product area within Flex's platform, partnering closely with a lean, senior engineering team to translate complex operational challenges into scalable product solutions.

You'll bring structure and rigor to a high-ambiguity space, balancing speed with long-term platform health.

This role is open to USA remote, with need-based travel to our offices. Regardless of location, you’ll be expected to work EST hours. Applicants must be currently authorized to work in the United States on a full-time basis.

This position is not eligible for visa sponsorship at this time.

Core Responsibilities

• Product Roadmap:

Define and drive the roadmap for your product area, aligning it with company-wide growth goals.

• Cross-Functional Partnership:

Work day-to-day with a senior engineering team to translate business and operational requirements into clear technical specs, balancing speed with long-term architectural health.

• Operational Feedback Loops:

Build tight feedback loops with operations and support teams to identify friction points and prioritize fixes that improve reliability and reduce churn.

• Data-Driven Iteration:

Define and track the metrics that matter for your product area, and drive a roadmap grounded in those numbers, not intuition.

• Executive Communication:

Clearly communicate product strategy, tradeoffs, and progress to leadership, ensuring alignment across a fast-moving organization.

Key Requirements

• Deep Product Expertise

: 10+ years of product management experience which must include a track record of owning and growing a product at scale.

• Industry & Domain Knowledge

: Strong understanding of 2-sided marketplace operations, gig worker platforms, e-commerce online to offline workflows, and the technology stacks that power them.

• Strategic & Analytical Intelligence

: Proven ability to translate complex business problems into actionable product specifications using data-driven insights. Strong track record of utilizing deep analytical intelligence to track product performance, and rapidly iterating to optimize the products. Familiarity with user behavior analytics tools is required.

• Technical Acumen

: Experience working with engineering teams on service-oriented architectures, APIs, and data-driven systems without necessarily being a coder.

• People Intelligence & Influence

: Exceptional ability to lead by influence within the organization.

• Education

: A Bachelor’s degree in Business, Engineering, or a related field; a Master’s degree or MBA is a bonus.