Customer Service Account Manager

Fab-Tec has an excellent opportunity for an experienced Customer Account Manager to serve as the primary point of contact for our customers managing accounts seamlessly from purchase order to final shipment. We are looking for a proactive professional who thrives on details, follows through on promises, and naturally picks up the phone to provide transparent, real-time answers.

Key Responsibilities

• Review and enter customer purchase orders, checking part numbers, revisions, quantities, pricing, and request delivery dates.
• End-to-End Account Ownership: Manage existing customer accounts from PO receipt through manufacturing, quality control, and final delivery.
• Primary Point of Contact: Act as the dedicated voice and face of the company for assigned customers, responding to inquiries with speed and clarity.
• Proactive Communication: Pick up the phone to provide order status updates, resolve discrepancies, and address potential delays before they become problems.
• Cross-Functional Collaboration: Partner closely with Production Scheduling, Estimating, Engineering, and Shipping to track job progress against client deadlines.
• Detail Verification: Review customer POs, material specifications, and delivery requirements to ensure absolute alignment with our internal production orders.
• Prepare shipping paperwork and keep order records up to date

Qualifications & Skills

• 3+ years of experience in account management and order entry specifically within metal machining and fabrication preferred.
• Must possess strong verbal and written communication skills.
• Detail oriented
• Experience with JobBOSS or a similar order management system a plus.

Hours: 6am-4:30pm M-Th

Pay: Negotiable, depending on experience

Fab-Tec is a profitable, growing metal machining and fabrication company with two production facilities, advanced laser cutting, CNC machining, welding, forming, assembly and finishing operations.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Account Management and order entry: 3 years (Preferred)
• Order management system: 3 years (Preferred)

Ability to Commute:

• Dallas, NC 28034 (Required)

Work Location: In person