Product Manager

POSITION OVERVIEW

Driving Innovation, Delivering Excellence.

FAF Inc. is a leading supplier of jewelry and accessories, known for its design and merchandising expertise and comprehensive end-to-end solutions.

At FAF Inc. we are dedicated to creating forward-thinking solutions that elevate the way we do business. With a unique blend of innovative design, merchandising expertise, and decades of execution experience, we provide seamless, customer-focused solutions. Our reputation for collaboration, transparency, and ethical business practices sets us apart as an industry leader.

The Product Manager supports product development from concept through sampling, customer presentation, and launch. Reporting to the Sr. Merchandiser and Product Manager, this role translates established product and assortment direction into accurate, timely, and cost-effective execution.

The Sr. Merchandiser and Product Manager leads customer strategy, assortment direction, and key commercial decisions. The Product Manager coordinates day-to-day development, vendor communication, costing follow-up, documentation, and timelines to support a seamless end-to-end process.

PRIMARY RESPONSIBILITIES & DUTIES

The primary responsibilities and duties of this position are:

Product Development & Vendor Management

• Support product development from initial concept through final product in partnership with the Sr. Merchandiser and Product Manager.
• Send artwork, reference samples, specifications, and development materials to vendors; confirm receipt and understanding.
• Coordinate vendor development kick-off meetings; document specifications, action items, ownership, and timelines.
• Communicate directly with overseas vendors to track samples, review prototypes, coordinate revisions, and address development issues.
• Review in-progress product images, flag discrepancies, and coordinate feedback with Design and the Sr. Merchandiser and Product Manager.
• Identify development risks early, communicate concerns, and coordinate timely solutions with the team.
• Prepare, update, and verify PD/specification sheets, including descriptions, measurements, materials, images, and costs.
• Track PD sheet deadlines and follow up with internal teams and vendors to ensure complete, timely submissions.
• Assign item numbers as needed and coordinate with the China team to maintain accurate product records in D365.
• Maintain development calendars, trackers, revision histories, status reports, and vendor correspondence.
• Support the Sr. Merchandiser and Product Manager with maintaining product boards with current CADs, PD sheets, costing, margins, and ship dates; escalate discrepancies promptly.
• Pro-actively completes, organizes and owns the process of tasks such as creating proposals, carding and ticketing

Costing & Sample Management

• Manage product development to established target costs, retail price points, and margin expectations.
• Maintain accurate costing in development trackers and product records; communicate changes to relevant team members.
• Monitor sample progress, confirmed ship dates, transit details, and expected arrivals to meet review and presentation deadlines.
• Follow up on late samples, missing shipping information, and outstanding revisions; escalate delivery risks promptly.
• Coordinate sample reviews with Design and the Sr. Merchandiser and Product Manager against approved specifications.
• Maintain sample quality and rejection logs, including defects, corrective actions, and vendor responses.
• Support approval-board and pre-production sample reviews for accuracy and consistency with approved details.

Quality & Product Integrity

• Review samples for construction, plating, stone setting, materials, dimensions, durability, color, and finish.
• Flag quality or execution issues that do not meet FAF or customer standards.
• Coordinate corrective actions with vendors and internal partners; document outcomes and outstanding issues.

Customer Presentation & Launch

• Provide Sales with accurate product details, costs, and sample status for customer presentations.
• Confirm samples, artwork, and development information are ready by presentation deadlines.
• Help prepare sample assortments, pricing, and supporting presentation materials with the Sr. Merchandiser and Product Manager.

CROSS-FUNCTIONAL PARTNERSHIPS

Partner closely with the Sr. Merchandiser and Product Manager, Design, Sales, Sourcing, overseas vendors, and the China team to keep product development accurate, coordinated, and on schedule.

ADDITIONAL DUTIES AND RESPONSIBILITIES

May be assigned as needed to support evolving business needs, departmental priorities, and company objectives.

CORE ACCOUNTABILITY

Support the accurate, timely, and commercially viable execution of product strategy from concept through launch. Success is measured by consistent vendor follow-up, on-time samples and PD sheets, reliable product and cost records, documented quality outcomes, and clear development reporting.

SKILLS & QUALIFICATIONS

• 1–3 years of related product development, merchandising support, or international sourcing experience preferred.
• Strong organizational skills, attention to detail, and ability to manage competing deadlines.
• Excellent written and verbal communication skills; comfortable following up directly with overseas vendors.
• Proficiency in Excel, PowerPoint, and product tracking systems; D365 experience helpful.
• Knowledge of jewelry manufacturing, materials, product specifications, and sampling processes preferred.
• Ability to solve routine development issues independently, recognize when decisions require escalation, and work collaboratively across teams.

Benefits:

• Medical/Dental/Vision/HSA
• Life Insurance/AD&D/Long Term Disability/Supplemental
• 401k/company match/profit sharing
• PTO
• Employee Perks
• Pay based on Experience