Account Manager (Events & Espresso Catering)

Express Kafeh | South Florida | Full-Time

About Express Kafeh Since 2011, Express Kafeh has brought specialty espresso catering to conventions, trade shows, corporate events, and private celebrations. We work with exhibitors, event planners, and convention center partners across the United States and internationally, creating welcoming spaces where great coffee starts meaningful conversations.

As we grow, we’re adding an Account Manager to help turn new inquiries into booked events and one-time clients into long-term partners.

About the Role

You’ll manage client relationships from the first conversation through event preparation, and follow-up. You’ll listen carefully, recommend the right services, follow through on commitments, and keep every account moving.

This position combines customer service, and detailed coordination. Success means setting clear expectations, protecting the accuracy of each booking, and giving our operations team the information needed to deliver what we promised.

What You’ll Do

• Own the details: Confirm dates, locations, service hours, guest counts, menus, branding requests, venue requirements, and booking deadlines.
• Coordinate with operations: Provide complete, accurate event handoffs and communicate changes promptly to project managers and other internal teams.
• Maintain account records: Keep contact information, proposals, correspondence, next steps, and sales activity current in our CRM.
• Follow through after events: Gather feedback, address concerns with the appropriate team, and begin planning the next opportunity.

What We’re Looking For

• At least two years of experience in account management, catering, hospitality, events, or a related client-facing role.
• Strong written and verbal communication skills.
• Excellent organization and attention to detail, especially when managing several events at once.
• A reliable approach to deadlines, documentation, and follow-through.
• Comfort using CRM software, spreadsheets, email, and proposal tools.
• Sound judgment when priorities change or clients need quick answers.
• A collaborative attitude and willingness to take responsibility for your work.

Experience working with trade shows, convention centers, exhibitors, or event planners is a strong advantage.

Why Join Express Kafeh?

You’ll join an established, growing company where your work directly influences client loyalty and business growth. You’ll build relationships across the events industry and help deliver experiences for clients locally, nationally, and internationally.

How to Apply

Submit your résumé and a brief introduction explaining your relevant experience and why you would be a strong fit for Express Kafeh.

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Application Question(s):

• How many years of experience do you have in account management, catering, hospitality, or event coordination?
• This position requires managing client inquiries, preparing proposals, following up, and closing bookings. Which of these responsibilities have you personally handled?
• Describe how you organize multiple client accounts with different deadlines. What tools or systems have you used to make sure nothing gets missed?
• What interests you about selling espresso catering and working with trade show exhibitors, event planners, and convention center partners?

Ability to Commute:

• Boca Raton, FL 33431 (Required)

Work Location: In person