Operations Manager (Customer Onsite)

Company Description

"We're not in the shipping business; we're in the information business" - Peter Rose, Expeditors Founder

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach in logistics.

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortun 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts in the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

www.expeditors.com

Job Description

The Operations Manager is responsible for orchestrating end-to-end Order Management and

logistics supporting Order Management demands. Serving as the primary escalation point and

interface between NASA technical leads, program stakeholders, and cross-functional

operations, supply chain teams, and partner engagement teams. This role applies deep

logistics and systems deployment expertise to deliver mission-critical compute, network, and

data center infrastructure on schedule, while maintaining strict adherence to NASA operational

standards.

Responsibilities

• Oversee the end-to-end order lifecycle from requisition intake and validation to

fulfillment, staging, and site deployment across NASA centers and partner facilities in

support of the customer’s journey

• Serve as the primary escalation point for NASA program managers, engineering teams,

and vendor networks regarding complex order inquiries, delays, and critical supply

bottlenecks.

• Direct, mentor, and balance the day-to-day workload of the Operations Coordinator

team, handling tiered operational questions and ensuring quality across high-volume

order pipelines.

• Audit and analyze order fulfillment cycles, vendor lead times, and capacity forecasts to

identify operational bottlenecks and implement process improvements.

• Review, refine, and present infrastructure demand forecasts, SLA compliance

dashboards, and order status reports to senior NASA leadership and other stakeholders

• Lead weekly customer operational syncs, pipeline reviews, and cross-functional

alignment sessions with site operations, logistics teams, and other various stakeholders

• Develop, document, and maintain Standard Operating Procedures (SOPs) for order

triage, change management, and asset tracking.

• Execute structured training and onboarding plans to scale coordinator capabilities and

ensure compliance with federal asset tracking standards.

• Assume operational leadership and decision-making authority during critical deployment

windows or when senior operations management is unavailable.

• Foster a high-reliability team culture centered on operational precision, customer

partnership, and proactive risk mitigation Qualifications

Qualifications

• Bachelor’s degree in supply chain management, Logistics, Operations Research,

Information Systems, or equivalent professional experience.

• 4+ years of hands-on experience in Order Management, logistics, or technical fulfillment,

preferably supporting technical infrastructure, data centers, or mission-critical tech

deployments

• Proven track record leading or mentoring operational teams in fast-paced, high-volume

environments with a collaborative leadership style, a positive can-do mindset and a passion for operational excellence

• Strong familiarity with technical infrastructure components (servers, networking

equipment, optical hardware, cabling, power/cooling assets) or managing specialized logistics operations* Demonstrated expertise in order management platforms (e.g., SAP), and

spreadsheet-based reporting (advanced Excel / Google Sheets).

• Exceptional analytical and problem-solving skills with the ability to interpret fulfillment

data and drive actionable operational decisions

• Superior customer-facing and executive communication skills, with experience managing

escalations under tight deadlines with proven stakeholder management* Willingness to Travel: 20%

• Must be legally authorized to work in the United States

Additional Information Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Dug, Dental and Vision
• Life and Long-Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Expected compensation range from $85,000 - 115,000 annually