HR Operations Manager

HR Operations Manager

On-Site - Minneapolis, MN

Reports To: President FLSA Status: Full-Time Exempt

About ERIK'S:

As the largest independent bicycle retailer in the U.S., ERIK'S thrives in a fast-paced, high-energy environment where every team member plays a key role in our success. We recognize hard work, promote from within, and believe that strong people and strong systems create an environment where employees and leaders can succeed.

We are seeking an HR Operations Manager to lead the technical, administrative, and compliance side of ERIK'S People / HR function. This role is responsible for ensuring our compensation, benefits, HR policies, employment practices, safety and workers' compensation, employee relations, HR systems, payroll coordination, and employee administration are accurate, effective, compliant, and aligned with the needs of the business.

The HR Operations Manager serves as ERIK'S internal expert and resource on HR operations and employment practices while partnering closely with company leadership and Market Leaders. This position provides guidance, expertise, and support while respecting the responsibility of Market Leaders and Store Managers for the day-to-day leadership and management of store-level employees.

Key Responsibilities

HR OperationsAdministration:

• Own the administration and continuous improvement of ERIK'S HR operational systems and processes.
• Maintain accurate employee records, documentation, personnel information, and required HR files.
• Oversee HRIS administration and ensure employee information remains accurate and current.
• Establish consistent processes and documentation across the organization.
• Identify opportunities to simplify, improve, and automate HR administrative processes.

CompensationWage Analysis:

• Support the development and administration of ERIK'S compensation practices.
• Conduct wage and compensation analysis to help ensure competitive and internally consistent pay practices.
• Provide leadership with compensation data and recommendations when evaluating positions, pay ranges, promotions, and organizational changes.
• Maintain compensation-related documentation and systems.

Benefits

Administration:

• Oversee administration of employee benefit programs.
• Serve as a knowledgeable resource for employees and leaders regarding benefit programs, eligibility, enrollment, and administration.
• Coordinate with benefit providers and external partners to resolve issues and ensure accurate administration.
• Manage leave of absence requests and coordinate with state paid leave programs as appropriate.
• Assist leadership in evaluating benefit programs and opportunities for improvement.

PayrollHRIS Partnership:

• Own ERIK'S relationship with isolved, ERIK'S outsourced payroll and HR technology partner.
• Coordinate payroll-related HR processes and help ensure employee information and payroll inputs are accurate and timely.
• Serve as ERIK'S primary internal resource for HRIS functionality, administration, and problem resolution.
• Work with isolved and internal partners to continuously improve HR and payroll processes.

Policy, ComplianceEmployment Practices:

• Maintain and support ERIK'S HR policies, employee handbook, and employment-related procedures.
• Stay current on federal, state, and local employment requirements affecting ERIK'S operations.
• Coordinate required government reporting, documentation, postings, and recordkeeping.
• Provide guidance to leadership and Market Leaders on policy interpretation, employment practices, documentation, and compliance matters.
• Help ensure ERIK'S practices are applied consistently throughout the organization.

Safety, Workers' CompensationEmployee Relations:

• Own ERIK'S workplace safety program, including safety policies, training, incident reporting, and OSHA recordkeeping and compliance across all locations.
• Partner with Market Leaders and Store Managers to identify workplace hazards, investigate incidents, and implement corrective actions.
• Own the workers' compensation process from first report of injury through claim resolution, coordinating with the insurance carrier, injured employees, and leaders.
• Manage return-to-work and modified-duty processes, including coordination with medical providers and accommodation considerations.
• Lead risk management efforts that reduce workplace injuries, claims, and employment-related exposure.
• Own employee relations for ERIK'S, including intake, investigation, and resolution of employee concerns and complaints.
• Conduct fair, timely, and well-documented workplace investigations and recommend appropriate outcomes.
• Advise Market Leaders and Store Managers on corrective action, documentation, and separations to support consistent and compliant decisions.

LeadershipMarket Support:

• Serve as an expert resource to the President, company leadership, and Market Leaders on HR operations, compensation, benefits, policy, compliance, and employment-practice questions.
• Provide Market Leaders with tools, information, guidance, and support that help them effectively manage employees within their markets.
• Partner with Market Leaders on complex employee situations when HR expertise or compliance guidance is required.
• Maintain the important distinction between HR support and operational leadership: Market Leaders and Store Managers remain responsible for the day-to-day leadership, performance management, coaching, and accountability of store employees.

Cross-TrainingHR Team

Support:

• Cross-train with the HR TalentCulture Manager to build working knowledge of each other's responsibilities, processes, and systems.
• Provide support and backup to the HR TalentCulture Manager as needed, including during absences, peak periods, and priority projects.
• Partner closely to ensure employees and leaders receive consistent, uninterrupted HR support.

What You Bring

• Experience: 5+ years of progressive Human Resources experience, preferably with significant responsibility for HR operations, compensation, benefits, payroll, compliance, employee relations, safety, or HRIS administration.
• Multi-location retail or service-industry experience is a plus.

Education

Bachelor's degree in Human Resources, Business Administration, or a related field preferred. Equivalent professional experience is strongly considered.

Skills:

• Strong working knowledge of HR operations and employment practices.
• Experience administering employee benefits, compensation programs, HR policies, and HR systems.
• Strong understanding of federal and state employment regulations and required HR documentation.
• Working knowledge of OSHA requirements, workers' compensation administration, and conducting workplace investigations.
• Experience working with payroll and HRIS platforms; Isolved experience is a plus.
• Strong analytical skills with the ability to conduct wage and compensation analysis.
• Excellent organizational and documentation skills.
• Strong written and verbal communication skills.
• Ability to explain complex HR, compensation, benefit, or compliance issues clearly and practically.
• Strong judgment and the ability to handle confidential information appropriately.
• Comfortable supporting leaders operating across multiple locations and states.
• Proficiency with Microsoft Office and related business systems.

Mindset:

• Detail-oriented and committed to accuracy.
• Comfortable owning the technical and administrative details of Human Resources.
• Practical and solutions-oriented when addressing employment and compliance questions.
• Understands that HR's role is to provide expertise, tools, guidance, and support while business leaders remain accountable for leading their teams.
• Proactive about identifying risks, inconsistencies, and opportunities for improvement.
• Able to balance employee needs, compliance requirements, and business realities.
• Comfortable operating independently while collaborating closely with company leadership.
• Entrepreneurial spirit aligned with ERIK'S culture of speed, accountability, growth, and results.

Why You'll Love It Here:

• An opportunity to help shape and strengthen the HR infrastructure of a growing, multi-location organization.
• A highly visible role working directly with the President and company leadership.
• Meaningful ownership of HR systems, policies, compensation, benefits, and employment practices.
• Genuine opportunities to improve how ERIK'S supports employees and leaders.
• A hardworking, collaborative organization where people are trusted with meaningful responsibility.
• Discounts on the best bike, ski, and snowboard gear in the industry.

Ready to ride with us? Apply today and help build the systems that support ERIK'S employees, leaders, and continued growth.