Cyber Security Practice Manager (Remote)

Cybersecurity Practice Manager Cybersecurity Service Delivery About Entelligence Entelligence is a technology-enabled services company that partners with leading SaaS organizations to deliver complex implementations, scale operations, and drive customer success.

Through our white-label talent delivery platform, we provide highly skilled, on-demand experts that help our customers execute critical initiatives with speed, precision, and reliability. We are a values-driven organization and a Great Place to Work® Certified company, focused on building high-performing teams, delivering exceptional customer outcomes, and continuously improving how we operate.

How We Operate At Entelligence, how we work is just as important as what we deliver. Our values guide how we make decisions, collaborate, and show up every day: Grit: We persevere through complexity and follow through on what matters. We take ownership, solve problems, and stay committed to delivering results, even when things are challenging.

Customer Obsession

We prioritize outcomes that earn trust and keep it. We anticipate needs, communicate clearly, and hold ourselves accountable to delivering meaningful impact for our customers.

Courage

We take initiative and lead with purpose. We speak up, challenge assumptions, and make decisions that move the business forward.

Speed

We move quickly and decisively while maintaining quality. We prioritize what matters, act with urgency, and execute with intention.

Hungry

We are self-motivated and driven to improve. We seek feedback, take on more, and continuously look for ways to grow, learn, and add value. Position Summary The Practice Manager reports to the Practice Director and owns consultant performance, utilization, and delivery execution within Entelligence's Palo Alto Networks Professional Services Practice.

This leader manages cybersecurity consultants and architects, drives customer satisfaction, coordinates staffing, and develops technical capabilities. The Practice Manager ensures consultants are productive, engaged, technically prepared, and delivering exceptional customer outcomes.

Consultant Leadership & Development

Lead, coach, and manage Palo Alto Networks consultants and architects. Own consultant performance, engagement, retention, and accountability. Conduct performance reviews, address underperformance, and develop technical capabilities.

Drive certification attainment, mentoring, and career development.

Utilization & Staffing

Own billable utilization and productivity for assigned consultants. Manage assignments, availability, redeployment, and capacity. Partner with Recruiting on hiring, interviewing, and onboarding.

Escalate significant staffing risks with recommended solutions.

Customer Delivery & Satisfaction

Own engagement health, delivery quality, and customer satisfaction. Ensure consultants meet customer commitments and delivery standards. Resolve operational delivery issues and implement corrective actions.

Escalate strategic, contractual, and financial risks to the Practice Director. Technical & Operational Excellence Guide technical teams across Palo Alto Networks cloud security and security operations solutions. Track consultant performance, utilization, project health, and customer satisfaction.

Identify operational improvements that strengthen delivery efficiency and customer outcomes.

Required Experience

• 8+ years of experience in cybersecurity, cloud security, consulting, professional services, or enterprise technology.
• 3+ years leading technical consultants, architects, engineers, or cybersecurity professionals across geographically distributed teams.
• 2+ years of experience overseeing managing professional services project portfolios, resource utilization, staffing, and customer delivery.
• Experience coaching and developing technical talent and resolving customer escalations.
• Working knowledge of either cloud security (CNAPP, CSPM, workload protection, vulnerability management) or security operations (SIEM, XDR/EDR, SOAR, threat detection, incident response, SOC transformation).
• Required Skills People Leadership: Coach, develop, and hold consultants accountable for wins and development.

Delivery Operations

Manage engagement of health, quality, and customer satisfaction.

Utilization Management

Maximize consultant productivity and billable utilization.

Technical Leadership

Maintain technical credibility with customers and guide cybersecurity consultants across cloud security and security operations.

Talent Development

Build technical capabilities, certifications, and retention programs.

Staffing Management

Anticipate demand and coordinate assignments and onboarding.

Operational Excellence

Execute standards, track performance, and improve processes.

Escalation Management

Resolve delivery issues and escalate significant risks.

Equal Employment Opportunity

Statement Entelligence is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants for employment. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

Reasonable Accommodation Statement If you require a reasonable accommodation to complete the application process or participate in an interview, please contact Entelligence Human Resources [email protected] .