Corporate Senior Director of Operations

Job Summary:

The Corporate Senior Director of Operations is the senior operating leader for Elev8 Fun and serves as

the Vice President's second in command over all venue operations. This role holds direct accountability

for the financial performance, guest experience, safety, and operational consistency of every Elev8 Fun

location, leading through the General Managers who report directly to this position. The Senior Director

translates company strategy into disciplined execution in the field, drives revenue and margin growth,

builds a bench of high performing venue leaders, and leads operational readiness for new locations as

the portfolio expands across Florida.

Superv isory Responsibilitie s:

● General Managers at all Elev8 Fun venues report directly to the Corporate Senior Director

of Operations.

● Provides functional leadership to corporate operating departments, including Food &

Beverage, Training, Sales & Marketing, Procurement, and Facilities, in partnership with

the Vice President.

● Partners with the Corporate Director of Training & Field Operations to align training

priorities with field performance results.

● Recruits, hires, coaches, disciplines, and separates venue leadership in accordance with

company policy and in coordination with Human Resources.

● Builds the General Manager and Assistant General Manager succession pipeline and leads

the GM Leadership Forum.

Primary Job Re sponsibilities

Venue Performance & Financial Accountability

● Owns P&L results for all venues, including revenue, labor, cost of goods, controllable

expenses, and EBITDA against budget and forecast.

● Leads weekly and monthly performance reviews with each General Manager covering

sales, labor, F&B and redemption cost, event bookings, and guest scores.

● Partners with Finance and Accounting on annual budgets, capital requests, and monthly

close variance explanations.

● Identifies and executes revenue opportunities across walk-in admissions, events, group

sales, F&B, arcade, and partner programs.

● Drives labor productivity through scheduling standards, labor to sales targets, and

timekeeping compliance.

Title

Corporate Senior Director of

Operations

Date: November 2026

Reports to: Vice President FLSA Classification: Exempt

Department: Corporate Pay Range: TBD annual + bonus eligible

Guest Experience & Brand Standards

● Owns Guest Satisfaction Scores and online reputation, including Google review volume,

rating, and response standards at every venue.

● Sets and enforces consistent operating standards for track, attractions, arcade, guest

services, F&B, and events across the portfolio.

● Ensures the event steps of service, the corporate event 18% service charge policy, and

the Comp and Discount Administration SOP are executed as written.

Operational Excellence, Safety & Compliance

● Ensures the Master SOPs are implemented, trained, and audited at every venue, and

recommends new or revised SOPs as the business evolves.

● Leads the quarterly operations audit program and conducts regular unannounced site

visits using the company site visit audit tool.

● Champions a culture of safety, including attraction inspections, powered equipment

certification, incident reporting through OPS-IR-001, and claims reduction in support of

the workers' compensation program.

● Ensures compliance with Florida alcohol service law, health and safety codes, licensing,

and company cash handling, inventory, and POS controls across CenterEdge, BMI, and

Toast.

New Location Openings & Growth

● Leads operational readiness for new locations, including Doral/Miami and Jacksonville,

covering staffing plans, opening budgets, training schedules, systems setup, and soft and

grand opening execution.

● Partners with Facilities & Projects, Procurement, and Marketing to deliver openings on

schedule and on budget.

● Supports the evaluation of new markets, concepts, and partnerships with operating

assumptions and capacity analysis.

Leadership & Team Development

● Coaches, develops, and evaluates General Managers through structured one on one

meetings, documented goals, and the annual performance review cycle.

● Builds a culture of accountability, recognition, and fun that attracts and retains top talent

and reduces turnover.

● Collaborates with Human Resources on staffing, compensation administration, employee

relations, and policy compliance.

● Serves as a member of the corporate leadership team and represents operations in

executive and ownership meetings.

● Performs other duties as assigned by the Vice President.

Require d Qualif ications & Skills:

● Proven record of leading multi-unit, high volume operations with full P&L ownership.

● Strong financial acumen with the ability to read, analyze, and act on P&L, labor, and KPI

reports.

● Demonstrated success developing General Managers and building leadership benches.

● Executive presence with excellent written and verbal communication skills, including

presenting to ownership and the advisory board.

● Working knowledge of POS, workforce management, and reporting platforms. Experience

with CenterEdge, BMI, Toast, or ADP is a plus.

● Ability to lead through change in a fast growing, entrepreneurial environment while

holding a high standard for execution.

● Flexibility to work nights, weekends, and holidays in line with peak business periods.

Education & Expe rie nce:

● Bachelor's degree in Business Administration, Hospitality Management, or a related field

required. MBA preferred.

● 10+ years of progressive operations leadership in family entertainment, hospitality,

theme parks, restaurants, or sports and entertainment venues.

● 5+ years leading multiple locations through General Managers.

● New venue opening experience required.

Physical Requirements

● Prolonged periods sitting at a desk and working on a computer, as well as extended

periods standing and walking venue floors.

● Must have focus and the ability to use wrists, hands, and fingers.

● May require standing, walking, climbing, balancing, and lifting objects up to 50 pounds.

● Able to travel frequently between Florida locations, including overnight stays,

approximately 50% of the time.

Pay: From $80,000.00 per year

Work Location: In person