Account Manager

Job Summary The Account Manager is critical of maintaining and expanding our client base by providing exceptional customer service to our existing and new client base. They build trusted client partnerships, drive account growth, and deliver tailored solutions while managing multiple high-value accounts and fostering long-term loyalty.

Duties

· Professionalism – They must exude professionalism in all written and verbal correspondence with clients. A healthy dose of “can-do” attitude and positive energy are required. AM must present themselves in a professional manner in front of clients and be well groomed.

· Detail Oriented – They must be able to accurately and completely fill out orders for the production team.

· Project Management - Effectively managing each customer project to ensure timely deliverables, job success and quality.

· Billing – They should be able to accurately and efficiently provide quotes, billing, and necessary paperwork. They must be able to coordinate/communicate with production as well as others to expedite the process.

· Communication – They must be able to clearly and concisely communicate with internal and external clients through various communication media.

· Organization – They must be very organized. Work area as well as computer desktops, files, follow up documentation, and emails should be organized so a colleague can easily access information if needed.

· Multitasking – Must be able to multitask in a high energy and highly stressful environment

· Teamwork – Must be a team player in every facet. A person that can contribute to the team by efficiently handling day-to-day tasks and able/willing to help others

· Troubleshooting/Problem Solving – Takes the initiative the find answers given imperfect scenarios. Able to research and pull from multiple sources to accomplish the end task

· Technical – They has strong knowledge of the color separation and platemaking process. Understands what questions to ask to provide the most accurate information for the production team

· Fingerprinting – Understands the fingerprinting process and the requirements for an effective fingerprint.

· Product lines – Understands and can make recommendations on all of EC Shaw’s product lines, including, but not limited to: Flexographic Plates, Separations, 3M Flexo tape, Lohmann Tapes, Corrugated and Cast Bronze Plaques.

· Other duties as assigned.

Requirements

· Experience with Apple Operating Systems, FileMaker, Excel, Word and WebCenter.

· Experience in graphic design or printing work is preferred.

· Strong attention to detail accurately and efficiently providing quotes, order entry, billing, and completing necessary paperwork.

· Strong knowledge of the color separation, print production and platemaking process.

· Basic knowledge of the fingerprinting process and the requirements for an effective fingerprint.

· General knowledge of product line.

To apply

[email protected]

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person