Commercial Print Sales Representative

This position is base salary plus commissions.

Reports to the General Manager. Responsible for checking documentation on orders and forwarding to electronic pre-press for processing. Maintains contact with the customer regarding jobs in progress.

Responsible for telemarketing, production support, CRM maintenance, etc. in order to increase sales.

ESSENTIAL FUNCTIONS:

1. Helps obtain complete job specifications from the customer and analyzes the information for accuracy to prepare RFQ, presents them to customers and answer questions as needed. Reviews requisitions for administrative needs, interprets requirements for the job.

2. Upon receipt of an RFQ, must evaluate its difficulty and determine if it needs to be forwarded to the Estimator or if it only requires light estimating that they will conduct. All offset estimates must be created by Estimator.

3. Upon receipt of an approved estimated job, creates a production job ticket, adding clear instructions for special circumstances.

4. Maintains good working relationships with other Account Manager, Production personnel and customers to ensure clear communication is achieved throughout the entire processing of a job. Thus ensuring a quality product and continued customer loyalty.

5. Handles the flow of proofs as needed and in a timely manner ensuring the return of proofs on time.

6. Verifies accuracy of requisitions and purchase orders for stock for jobs and inventory. Places orders as needed.

Provides backup assistance for purchasing outside purchases, to include stock, for jobs as needed.

7. Maintains knowledge of DCL’s Digital Storefront to assist with customer’s questions and to prepare orders for shipping.

8. Utilizes the CRM to track accurate contact information, appointments, problems and jobs.

9. Develops knowledge of inventory position, quantity stocked, usage and reorder point for Digital Storefront customers.

10. Places follow up call to customer to check satisfaction in a timely manner.

11. Contacting dormant customers to review their printing needs. Provides a weekly call list to General Manager for review.

Also handles any new customer orders that are received via phone or online.

12. Alerts General Manager of customer complaints and recommends solutions.

13. Negotiates pricing with customers with approval of DCL General Manager.

14. Utilizes PACE to create sales reports as needed.

PHYSICAL REQUIREMENTS:

*Ability to utilize a computer and keyboard.

*Ability to utilize a calculator.

*Good verbal and written communication skills for communicating with customers via telephone, over the counter, or in writing.

MINIMUM REQUIREMENTS:

*High school diploma or GED.

*1-3 years of customer service experience. *Previous printing experience preferred. *Excellent attention to detail. *Excellent planning and organizational skills. *Ability to analyze written and numerical data.

*Proficient in Microsoft Office products to include Excel, Outlook and Word.

This job description is not all inclusive. Other duties and responsibilities may be added as necessary by the General Manager.

Job Type

Full-time

Pay: $40,000.00 - $40,001.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you willing to submit to a pre-employment drug screen?
• Are you willing to submit to a pre-employment background check?

Work Location

In person