Transportation Operations Analyst

JOB OVERVIEW:

The Transportation Operations Analyst supports the Director of Transportation in the daily execution, analysis, and continuous improvement of Dukal's inbound and outbound transportation operations.

This position works closely with Transportation, Customer Service, Purchasing, Distribution, and external freight providers to support shipment execution, resolve freight-related issues, track transportation performance, and ensure excellent customer service. The position offers an opportunity to develop expertise in transportation management, freight analytics, carrier operations, and supply chain processes.

KEY RESPONSIBILITIES:* Support the Director of Transportation in day-to-day transportation operations and initiatives.

• Monitor inbound and outbound shipments to ensure timely pickup and delivery.
• Partner with Customer Service to investigate and resolve customer freight inquiries and service issues.
• Work with freight providers and carriers to investigate shipment delays, damages, shortages, lost shipments, missing pallets, and proof-of-delivery requests.
• Coordinate resolution of transportation-related customer complaints and service failures.
• Collaborate with Purchasing to support inbound freight planning, supplier shipments, and transportation coordination.
• Monitor inbound shipments from suppliers and communicate potential delays or disruptions.
• Assist with freight claims administration, including collecting documentation and tracking claim status.
• Support freight invoice review and transportation cost analysis.
• Analyze transportation data and identify service trends, exceptions, and improvement opportunities.
• Update and maintain transportation reports, and key performance metrics.
• Communicate regularly with carriers, warehouses, suppliers, and internal departments regarding shipment activity.
• Support transportation process improvement and cost-reduction initiatives.
• Ensure compliance with customer routing requirements and transportation procedures.
• Participate in cross-functional projects that improve customer service, operational efficiency, and transportation performance.
• Perform other transportation, logistics, and analytical duties as assigned.

SPECIFIC KNOWLEDGE & SKILLS:* Basic understanding of transportation, logistics, warehousing, or supply chain operations.

• Strong analytical skills with the ability to gather, review, and interpret transportation and operational data.
• Ability to learn transportation management systems (TMS), ERP systems, carrier portals, and shipment tracking tools.
• Strong customer service orientation with the ability to professionally interact with customers, carriers, suppliers, and internal stakeholders.
• Ability to investigate and resolve transportation-related issues, including shipment delays, damages, shortages, lost shipments, and missing pallets.
• Problem-solving mindset with the ability to identify issues and escalate when appropriate.
• Basic knowledge of freight transportation modes including Parcel, LTL, and Truckload preferred.
• Ability to analyze transportation reports and identify trends or exceptions.
• Strong follow-up skills and a sense of urgency in resolving customer and freight issues.
• Ability to collaborate with Customer Service, Purchasing, Distribution, and Transportation teams to support business objectives.

GENERAL SKILLS & COMPETENCIES:* Proficiency in Microsoft Office, including Excel, Outlook, Word, and PowerPoint.

• Effective verbal and written communication skills
• Ability to prioritize tasks and manage multiple assignments in a fast-paced environment
• Strong organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment
• Strong analytical and problem-solving abilities.

MINIMUM WORK EXPERIENCE:

1- 3 years of experience in transportation, logistics, customer service, supply chain, distribution, or a related field.

PREFERRED EDUCATION

Associate or bachelor’s degree in supply chain, Logistics, Business, Operations, or a related field, or equivalent combination of education and relevant work experience.

TRAVEL / PHYSICAL DEMANDS

Travel is expected as business needs require, including visits to distribution centers, customers, suppliers, and logistics partners. Work is primarily performed in a professional office environment with extended periods of computer use and participation in meetings. The position must be able to operate effectively in warehouse and distribution environments while following applicable safety requirements.

Reasonable accommodation may be provided to enable qualified individuals to perform the essential functions of the role.

KNOWLEDGE

Requires a basic understanding of transportation, logistics, and freight operations, along with strong organizational, communication, and analytical skills. Proficiency in Microsoft Office, particularly Excel, is required, as well as the ability to learn transportation systems, carrier portals, and supply chain processes. Knowledge of shipment tracking, freight issue resolution, and customer service principles is beneficial.

COMPLEXITY

Works under the guidance of the Director of Transportation to support daily inbound and outbound freight operations. The role coordinates with carriers, suppliers, customers, and internal teams to monitor shipments, resolve routine transportation issues, analyze transportation data, and support customer service and purchasing activities.

Success requires strong organization, attention to detail, effective communication, and the ability to manage multiple priorities in a fast-paced environment.

SUPERVISION

N/A PERFORMANCE REQUIREMENTS: Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meeting expectations or consistently exceed expectations.