IT Systems Engineer

Job Title: IT Systems Engineer

Location: Bloomington, MN

Hours: Full-time, M-F, 8:00 am to 5:00 pm

This position is responsible for the installation, support, administration, and maintenance of hardware, software, network, and cloud solutions supported by DTS. The primary emphasis of this position will be server, network, and Microsoft Azure/cloud infrastructure support. You will provide professional technical support for servers, networks, desktops, Microsoft 365, Azure, and other cloud-based solutions for our MSP clients.

Support will be provided remotely, over the phone, and onsite at client locations. You will work both independently and collaboratively with the DTS team, in the office and in the field, to troubleshoot technical issues, maintain client environments, implement solutions, and deliver superior customer service.

The successful candidate will possess a diverse technical background with strong server and networking expertise, along with practical knowledge and experience supporting Microsoft Azure and cloud-based environments.

This individual should be comfortable troubleshooting across both traditional on-premises infrastructure and modern cloud environments while providing solutions that meet the evolving technology needs of our valued customers.

Duties include:

• Installing, configuring, monitoring, and maintaining desktop, server, and network equipment.
• Installing, configuring, monitoring, and maintaining operating systems, application software, and system management tools.
• Supporting desktop, server, and network environments via remote desktop and at the client site.
• Supporting 3rd-party software, including implementation and ongoing maintenance.
• Maintaining and supporting customer security posture, backup solutions and strategies, and disaster recovery plans.
• Working with solutions architects to assist in designing and implementing customer environments.
• Coordinating with vendors and other IT personnel for troubleshooting and problem resolution.
• Serving as a primary technical resource for customer cloud infrastructures, including general support, migrations, backups, and other related technologies and features.
• Acting as a mentor to junior-level IT technicians and engineers.
• Maintaining a professional appearance and always promoting a positive company image.
• Performing other reasonably related duties as assigned by immediate supervisor and other management personnel as required.

Requirements:

• Constant use of computer including keyboard and mouse.
• Must be able to lift and carry 50 lbs. or less.
• Must be able to sit or stand for extended periods of time.
• Ability to position self under desks and in the server closet to maintain computers, servers and network hardware.
• Must be able to communicate clearly and effectively with customers.
• Strong documentation skills are a must.
• Must have a valid state driver's license and appropriate insurance coverage.

Qualifications:

• Bachelor’s degree in related field is preferred or Associate's degree and/or industry certification in an applicable IT field.
• 7+ years of professional IT experience is preferred.
• 2+ years of IT managed services experience is preferred.
• Microsoft Azure and Amazon AWS cloud experience is preferred.
• Intermediate to advanced-level understanding and experience with the Microsoft Windows Server operating system and related technology stack is required.
• Intermediate level understanding of core networking concepts such as cabling standards, subnetting, DHCP, DNS, NAT, and SSL/IPsec is required.
• Experience with networking products from vendors such as Cisco Meraki, SonicWall, Sophos, Fortinet, and other SMB-aligned vendors is preferred.
• Experience with server and storage products from vendors such as Dell-EMC and HP Enterprise is preferred.
• Experience in using and general support of Microsoft Windows and Microsoft 365 is required.
• The ability to identify, analyze, troubleshoot, and resolve complex infrastructure issues is required.
• The ability to create technical documentation that is both detailed yet concise is required.
• Excellent customer service skills and the ability to communicate effectively both via e-mail and in-person.
• A positive, customer service-oriented attitude is required.
• The ability to work individually and as a team.
• Network+, CCNP, Microsoft-related, or other industry-related certifications are preferred.

Job Type

Full-time

Pay: $90,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan

Application Question(s):

• A customer is looking to expand their “8-5” business to a 24/7, 3-shift operation. To meet these new operational demands, the CTO has requested options from DTS to help improve resiliency and uptime of the IT infrastructure, so the risk of disruptions and outages are reduced. “We can’t have our IT infrastructure go down after-hours when we would be waiting for your on-call staff to react” says the CTO.

The customer has a traditional on-premises infrastructure consisting of servers, a NAS, switches and wireless access points, and a firewall. They have a single UPS protecting this equipment, and they have a single internet connection from the local cable provider.

What are some improvements or changes you could make to the IT infrastructure or environment that would help the CTO reduce downtime risk?

• A customer has recently replaced approximately 10 older Wi-Fi 4/802.11.n wireless access points throughout their single office with new Wi-Fi 6/802.11ax ones. After the new WAPs came online, DTS noticed that some of the access points would randomly go offline, then come back online after random periods of time. DTS also received reports of general wireless connectivity issues from users.

What are some potential causes of these issues, and what would you look at to gather information and start troubleshooting?

• A customer’s line of business (LOB) application runs on-premises in a client-server model. This morning, users have reported that their workstation client for this LOB application is not working. The error the users are receiving when trying to logon is “server cannot be resolved.” From workstations, you can ping around the network to various IP addresses, including the network’s default gateway and public internet resolvers, but general network connectivity appears to be non-functional, and internet access isn’t working, either.

What do you think the issue could be and describe your troubleshooting or thought process on how you got to your conclusion?

Work Location

In person