Software Support Engineer

About the Company

Dlubal Software, Inc. is the U.S. subsidiary of Dlubal Software, a developer of structural analysis and design software for civil and structural engineers. The company provides engineering tools such as RFEM and RSTAB, which help professionals model structures, perform calculations, evaluate structural behavior, and prepare engineering documentation.

Its Philadelphia office supports customers throughout North America with technical guidance, software training, and product assistance.

Job Overview

Dlubal Software, Inc. is seeking a Software Support Engineer to help customers troubleshoot technical issues, understand structural engineering software functionality, and use the company's applications effectively. The ideal candidate combines strong analytical skills with an understanding of structural engineering concepts, software applications, and customer support.

This role involves investigating software-related questions, explaining technical workflows, testing reported issues, and collaborating with engineering and development teams to improve the customer experience.

Key Responsibilities

• Provide technical support to customers using structural analysis and design software.
• Troubleshoot software installation, licensing, configuration, modeling, and calculation issues.
• Help users understand software features, workflows, and engineering analysis tools.
• Investigate reported problems and reproduce issues when necessary.
• Test software functionality and document defects or unexpected results.
• Explain technical concepts and provide clear, accurate solutions to customer inquiries.
• Assist customers with software training, demonstrations, and product onboarding.
• Collaborate with development and engineering teams to resolve complex technical issues.
• Maintain records of support cases, troubleshooting procedures, and customer feedback.
• Stay informed about software updates, new features, and relevant structural engineering practices.

Required Skills

• Experience in technical support, software support, engineering applications, or a related field.
• Strong analytical and problem-solving abilities.
• Ability to troubleshoot software issues and explain technical solutions clearly.
• Familiarity with Windows-based applications and common software configuration tasks.
• Strong written and verbal communication skills.
• Ability to document technical issues and manage multiple customer requests.
• Customer-focused approach and willingness to learn specialized engineering software.

Preferred Qualifications

• Degree in Civil Engineering, Structural Engineering, Computer Science, or a related field, or equivalent practical experience.
• Understanding of structural analysis, load combinations, finite element analysis, or structural design principles.
• Familiarity with RFEM, RSTAB, or similar engineering software.
• Experience interpreting technical calculations, engineering models, or simulation results.
• Familiarity with technical documentation, software testing, and remote troubleshooting tools.
• Experience providing software demonstrations or technical training to customers.

Benefits

Medical, dental, and vision insurance, paid time off, retirement benefits, and professional development opportunities should be confirmed with the employer.

Equal Opportunity

Applicants should be evaluated fairly based on relevant skills, experience, and job-related qualifications. Current employment policies and available accommodations should be confirmed with the employer.

Pay: $75,000.00 - $100,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Relocation assistance

Work Location: In person