Human Resources Manager

The Human Resources Manager is the on-property HR leader for hotel operations at Carina Bay Resort in St. Croix, U.S. Virgin Islands.

Reporting to the General Manager, this role manages the full employee lifecycle, from recruitment and onboarding through employee relations, benefits, training, and separation, while ensuring the resort meets every federal and territorial employment obligation that applies to it.

Governmental compliance is central to this position: the HR Manager maintains the records, reporting, and practices that support the resort's standing with the U.S. Virgin Islands Department of Labor, the USVI Economic Development Authority, and other agencies, and acts as the property's primary point of contact for employment-related audits and inquiries.

Key Responsibilities

Governmental & Regulatory Compliance

• Ensure the resort complies with all applicable U.S. federal and U.S. Virgin Islands employment laws, including the Virgin Islands Wrongful Discharge Act, territorial wage-and-hour and minimum wage rules, Fair Labor Standards Act, Title VII, ADA, FMLA, and OSHA.
• Maintain employment-related compliance with Economic Development Authority benefit requirements, including local-hire and resident-employment thresholds, employee counts, wage and benefit obligations, and timely compliance reporting.
• Prepare and organize documentation for EDA compliance reviews, Department of Labor inquiries, and other agency audits; track and resolve any findings.
• Coordinate with the USVI Casino Control Commission requirements regarding licensing, background-check, or credentialing obligations that affect hotel staff.
• Administer workers' compensation claims through the Government Insurance Fund and coordinate unemployment insurance matters with the USVI Department of Labor.
• Maintain Form I-9 and E-Verify compliance, required workplace postings, and personnel and medical file retention in line with federal and territorial requirements.
• Monitor changes in territorial and federal employment law and advise the General Manager on their effect on resort policies and practices.

Employee Relations

• Serve as the first point of contact for employee concerns, complaints, and workplace investigations; document findings and recommend resolutions.
• Guide managers on progressive discipline and terminations so that every action is supported by documentation consistent with the Wrongful Discharge Act.
• Promote a respectful, inclusive, and service-driven workplace culture consistent with Divi Resorts values.
• Commission requirements where hotel employees work in or alongside licensed gaming areas, including any licensing, background-check, or credentialing obligations that affect hotel staff.
• Administer workers' compensation claims through the Government Insurance Fund and coordinate unemployment insurance matters with the USVI Department of Labor.
• Maintain Form I-9 and E-Verify compliance, required workplace postings, and personnel and medical file retention in line with federal and territorial requirements.
• Monitor changes in territorial and federal employment law and advise the General Manager and Corporate Human Resources on their effect on resort policies and practices.

Employee Relations

• Serve as the first point of contact for employee concerns, complaints, and workplace investigations; document findings and recommend resolutions.
• Guide managers on progressive discipline and terminations so that every action is supported by documentation consistent with the Wrongful Discharge Act.
• Promote a respectful, inclusive, and service-driven workplace culture consistent with Divi Resorts values.

Talent Acquisition & Onboarding

• Manage full-cycle recruitment for hotel operations positions, giving priority to qualified local and Virgin Islands resident candidates in line with EDC commitments.
• Conduct new-hire orientation and complete all onboarding documentation accurately and on time.

Benefits, Payroll & HR Administration

• Administer employee benefits enrollment, changes, and leaves of absence in coordination with Corporate Human Resources.
• Partner with payroll to ensure accurate employee data, pay changes, and timekeeping records.
• Maintain the HR information system, personnel files, and HR reporting, including headcount, turnover, and compliance metrics.

Training & Development

• Coordinate required compliance training, including harassment prevention, workplace safety, and any job-specific regulatory training.
• Support managers with performance reviews, coaching, and development planning for their teams.
• Track training completion and maintain records for audit purposes.

Qualifications

Required

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent progressive experience.
• 4–6 years of progressive human resources experience, including at least 2 years in a generalist or management role, preferably in hospitality.
• Strong working knowledge of U.S. federal employment law and demonstrated experience managing governmental compliance, agency reporting, and audits.
• Experience conducting workplace investigations and advising managers on employee relations matters.
• Excellent organization and documentation skills, with the discretion to handle confidential information.
• Strong written and verbal communication skills and the ability to work effectively with employees at every level.
• Knowledge of USVI Economic Development Authority programs and Economic Development Commission beneficiary compliance requirements.
• Familiarity with USVI Casino Control Commission regulations, particularly employee licensing and credentialing requirements.
• Experience with HRIS and payroll platforms such as Paylocity.

Job Type

Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• Associate (Preferred)

Work Location: In person