Entry Level Account Manager

Connectivity is the quiet necessity of modern life: streaming, working, watching, staying close. Diamond Edge Group, a Wilmington firm, is seeking a Full time Entry Level Account Manager to ensure our customers understand what Verizon Fios offers: high-speed home internet that keeps up and TV packages worth gathering around.

As an Entry Level Account Manager, you'll build new accounts through in-person enrollment discussions about Verizon. You'll uncover customer preferences, recommend suitable options, and maintain customer engagement throughout the enrollment process. The Entry Level Account Manager’s skills will also help strengthen customer acquisition and advance enrollment opportunities.

Core Functions of the Entry Level Account Manager

• Start in-person enrollment conversations with our customers to introduce Verizon FiOS high-speed internet and create inviting opportunities.
• Ask thoughtful questions about daily internet use in person and recommend Verizon FiOS plans that align with priorities and support enrollment.
• Highlight the reliable, everyday performance of Verizon FiOS high-speed internet in person, which makes the decision feel simple.
• Assist customers through the full enrollment process, from initial interest to completed enrollment, with clear guidance that drives results.
• Represent Verizon FiOS as an Entry Level Account Manager with warmth in customer interactions that build trust and drive enrollment.
• Share promotions and plan details in an approachable way that helps households see the value of Verizon FiOS and move forward with a sale.

Preferred Skills of the Entry Level Account Manager

• Ability to manage multiple accounts while staying detail-oriented and responsive.
• Skill at identifying upgrade and expansion opportunities within current accounts.
• Willingness to work flexible hours when required to meet customer and enrollment needs.
• Team-oriented mindset with openness to coaching, feedback, and shared best practices.
• Reliability and consistency in daily follow-through on both new enrollments and account care.

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• Professional development assistance

Work Location: In person