Account Manager – Sales Associate

Overview:

The Account Manager serves as the primary contact and trusted advisor for their clients, ensuring exceptional service, consistent communication, and long-term relationship growth. This role is responsible for managing the sales process from initial contact through final delivery, uncovering client needs, offering tailored solutions, and identifying new business opportunities.

An Account Manager thrives in a fast-paced, collaborative environment and brings a proactive mindset to building relationships and driving revenue. You should be resourceful, analytical, adaptable, and organized, with strong business acumen and the ability to confidently guide clients through the sales journey.

Key Responsibilities:

• Promote and effectively sell company products and services using established company best practices (collaborative and consultative)
• Act as the main point of contact for a portfolio of clients; provide timely, professional, and solution-oriented support
• Develop deep knowledge of client goals, challenges, and timelines to recommend the right products and services
• Consistently meet or exceed sales targets and activity metrics (e.g., cold calls, meetings, proposals, and follow-ups)
• Collaborate with internal teams (design, operations, warehouse and install team) to ensure seamless project execution and delivery
• Maintain accurate records in the Quote Tool; track client communications, project details, and sales opportunities
• Process all paperwork for orders to include sales contracts, prints and related documentation
• Resolve problems by investigating the issues by consulting with other departments and/or researching under specific client’s account
• Represent the company at industry events, networking functions, and client meetings
• Assist design with gathering programming information and specifications
• Present proposals, obtain sign-offs, collect payments, and coordinate deliveries and installs
• Maintain customer satisfaction and foster relationships to secure future business opportunities

Prospect and Network to Generate Leads and Referrals:

• Proactively seek out new business opportunities through in-person networking events (min 1 per week), phone/email outreach, and strategic follow-ups
• Build relationships with key industry influencers and referral sources (min 10 key relationships)
• Actively and consistently follow up on referrals, leads generated through networking contacts, lead sources, research, and company generated leads (in alignment with Success Map)

Required Skills & Qualifications:

• Strong written and verbal communication skills
• Excellent organizational and time management abilities
• Self-motivated and goal-oriented with a solution-focused approach
• Ability to work both independently and collaboratively as part of a team

Preferred Qualifications:

• Experience in commercial interiors, furniture, or related industries
• Background in design, project management, or procurement
• Problem-solving and critical-thinking skills

What We Offer:

• Base salary + commission
• Health insurance, PTO
• Ongoing professional development and training
• Collaborative, energetic, and growth-oriented work environment

Pay: $45,000.00 - $100,000.00 per year

Benefits:

• Health insurance
• Paid time off

Work Location: In person