DME Account Manager

Job Summary

We are seeking a detail-oriented and organized DME Account Manager to support the day-to-day operations of our durable medical equipment business.

This role is responsible for managing patient accounts from order intake through delivery and ongoing service, including communication with patients, physician offices, insurance providers, suppliers, and our delivery team. The ideal candidate is dependable, organized, comfortable managing multiple priorities, and interested in learning the operational side of the DME industry.

The position will initially train at our Morton Grove office and is expected to transition to another company location in Morton Grove in January 2027.

Key Responsibilities

• Manage assigned patient accounts and ensure orders are processed accurately and timely.
• Review and verify patient orders, prescriptions, insurance information, and supporting documentation.
• Contact physician offices to obtain or renew prescriptions and required documentation.
• Communicate with patients regarding orders, deliveries, insurance requirements, and other account questions.
• Coordinate with delivery staff, suppliers, healthcare providers, and other team members to ensure timely service.
• Maintain accurate patient records and documentation in compliance with HIPAA requirements.
• Assist with insurance-related paperwork, billing documentation, and follow-up as needed.
• Answer incoming calls and assist patients, referral sources, and healthcare providers.
• Prepare delivery paperwork, reports, correspondence, and other operational documents.
• Assist with loading patient supplies into delivery vehicles; items generally weigh no more than 20 pounds.
• Perform data entry, scanning, faxing, filing, and other administrative tasks as needed.
• Perform other duties necessary to support daily DME operations.

Qualifications

• High school diploma or equivalent required; associate’s degree preferred.
• At least two years of administrative, customer service, or office experience required.
• Healthcare, medical office, insurance, or DME experience preferred but not required.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple patient accounts and priorities in a fast-paced environment.
• Comfortable learning healthcare software and online insurance/provider systems.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Ability to maintain patient confidentiality and comply with HIPAA requirements.

Job Type

Full-time, in person

Benefits

• Health insurance premium reimbursement program
• 401(k) with company match
• Paid time off

Work Location

Initial training will take place at our current Morton Grove office. The position is expected to transition to another Morton Grove company location in January 2027.

Pay: $26.50 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person