Order Management Systems Engineer REMOTE

From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit.

Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

If you are passionately enthusiastic, endlessly curious, and customer obsessed, say “I do” and apply today!

NOW HIRING

Location Remote

Area: Corporate Careers

Category: Information Technology - Supply Chain IT

Remote | Manhattan order management experience required

From Aisle to Algorithm and for All Life's Moments, at David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style, or the career that is a perfect fit.

Join a company that dominates the products in its category, with 1 out of 3 sold by us, and takes care of customers with one of the highest customer service scores in retail!

If you are passionately enthusiastic, endlessly curious, and customer obsessed, say “I do” and apply today!

The Order Management Systems Engineer keeps David's Bridal customer orders moving from checkout to delivery. This role owns daily production support for our Manhattan order management platforms, including Manhattan Active Omni (MAO), Manhattan DOM 2014, MIF 2014 and MIF Active, with partial support of Microsoft Dynamics NAV.

The engineer investigates orders end to end, finds the root cause of issues and resolves production problems quickly, working closely with Supply Chain, Ecommerce, Store Operations, Customer Care, Finance, other IT teams and vendors. This role reports to the Director, Supply Chain IT.

Essential Functions

Own daily production support for Manhattan Active Omni (MAO), Manhattan DOM 2014, MIF 2014 and MIF Active, providing timely investigation and resolution of issues.

Understand and support the end-to-end order process flow, from order capture through allocation, release, fulfillment, shipping, invoicing and returns.

Investigate individual orders across systems to identify where and why they failed, and determine the root cause.

Troubleshoot complex issues that cross systems, including order-related financial and inventory postings in Microsoft Dynamics NAV, thinking beyond the obvious when standard checks don't explain the problem.

Resolve root causes, not just stuck orders, so issues don't recur.

Respond to P1 incidents in order management and lead root cause analysis and follow-up.

Work closely with Supply Chain, distribution center, Ecommerce, Store Operations, Customer Care and Finance teams, other IT teams and vendors to resolve issues.

Write and maintain runbooks and support documentation for common order issues.

Take changes through change control and testing before they reach production.

Participate in a shared on-call rotation, with added availability around month-end close and peak selling seasons.

Now that we’ve popped the question, please say “I do”.

Full Time Opportunity – A comprehensive benefits package is available.

• Rewarding Environment and Competitive Pay
• Generous Dream Maker Discount After First Pay Period
• Referral Incentive Program
• Dayforce Wallet – Get Paid Early!
• Health/Dental/Vision Insurance
• 401K Program
• Paid Vacation, Wellness Days & Holidays, including your Birthday off!
• Pet Benefits

Love wins when love is for Everyone!

Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at [email protected] or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies.

Policy

Candidate Use of AI in Live Interviews

We conduct interviews to evaluate each candidate’s own knowledge, judgment, and communication. During any live interview (virtual or in-person), candidates must not use real-time generative AI tools to compose or feed their answers. Candidates may use assistive technologies (e.g., screen readers, live captions) and may request reasonable accommodation in advance.

Disclaimer

The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.

The standard base pay range for this role is posted at a minimum and maximum rate.

The starting rate of pay offered will vary based on factors including, but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations.

At David’s Bridal, it is rare for an individual to be hired at the high end of the range in their role, but instead closer to the midpoint of the posted range, and compensation decisions are dependent upon the details and circumstances of each position and candidate.