Web & Digital Experience Designer

CTM is a cutting edge software within the SaaS/UCaaS space helping drive revenue for 100,000\+ clients in over 90 different countries.

**Our Purpose:** To create a better human experience through technology

**Our Mission:** We empower businesses with the tools to transform conversations into an advantage

**Our Vision:** We revolutionize the ways in which people and businesses connect

**What do we do? **

• We help businesses determine which ad campaigns produce the highest return on investment, ultimately driving more conversions, increasing efficiencies, and automating their operations.
• We help contact centers support and better connect with their customers by offering a variety of tools such as our mobile app, transcriptions, chat and text messaging features, queue tracking, and a bunch of incredible analytics.
• We help businesses to work remotely as effectively as they do in\-person through our soft\-phone and contact center support tools, helping thousands of businesses to employ team members around the world.
• We enable automation through powerful AI features to enhance workforce productivity, discover business opportunities and improve the human experience of communication by reducing the time spent on boring tasks and allowing more human time to interact.

Our headquarters is in Maryland, but we have team members around the country focused on helping our customers. We pride ourselves on our amazing culture, which you can learn about here.

**Who are we hiring (and what will they do)? **

We are looking for a **Web \& Digital Experience Designer**to join our team.

The Web \& Digital Experience Designer owns the execution, performance, and continuous evolution of CTM's website and digital conversion experiences. This role bridges web development, UX, conversion optimization, and marketing technology, ensuring Marketing can quickly launch and optimize landing pages, campaigns, interactive demos, and other digital experiences without relying on shared development resources.

This is a hands\-on role for someone who can both build and optimize, partnering closely with Marketing, Product, CX, Sales and Partnership teams.

**As a successful** **Web \& Digital Experience Designer you will:**

• Own day\-to\-day development, maintenance, performance, and optimization of CTM.com and campaign landing pages
• Build and iterate landing pages and digital experiences supporting paid media, product launches, vertical campaigns, events, partnerships, and lifecycle programs
• Partner with Marketing Ops and Integrated Marketing on CRO, A/B testing, personalization, analytics, and conversion tracking
• Integrate interactive product experiences such as Storylane throughout high\-intent buyer journeys and optimize engagement through the demo\-to\-sales handoff
• Partner on technical SEO/AEO, structured data, site architecture, page speed, accessibility, and AI\-search readiness
• Support evaluation and potential migration of the website CMS, including WordPress vs. Payload, HubSpot or other tools and associated integrations/workflows
• Work with creative to translate brand and UX standards into responsive, polished digital experiences
• Maintain strong QA standards across browsers, devices, forms, tracking, links, integrations, and site releases
• Identify opportunities to use AI and automation to accelerate page development, testing, personalization, and ongoing site optimization

**What skills will help you be effective on our team? **

• Degree in Graphic Design or a related field
• 4–7 years of professional design experience, preferably in an agency or multi\-client environment
• Strong front\-end development skills: HTML, CSS, JavaScript and responsive development
• Hands\-on CMS experience; HubSpot and WordPress experience strongly preferred
• Landing\-page development and conversion\-rate optimization
• UX/UI fundamentals and ability to collaborate effectively with designers
• GA4 and digital analytics/tracking experience
• Technical SEO, schema/structured data, site performance and accessibility knowledge
• Experience integrating AI, marketing platforms, forms, CRM workflows, interactive demos and third\-party tools
• Motion graphics, animation, or video production experience is a plus, particularly for creating lightweight web animations, product visuals, and digital advertising assets
• Strong QA, project management, and troubleshooting skills
• Comfortable working in Trello or other project management tools
• Strong time management skills with the ability to manage multiple projects and meet deadlines
• Positive attitude, proactive communication, and a collaborative mindset
• A willingness and eagerness to learn new skills, tackle evolving challenges and take on additional responsibility as needed

**What you get in return:**

• The expected salary range for this role may differ based upon the candidate. Salary presented with a job offer will be based on factors such as calibrated job level, educational background, prior work experience, qualifications, skills, competencies, and proficiency for the role
• When we win, you win \- we pay **quarterly bonuses** when we reach our revenue goals
• We love to give out annual **merit increases** to team members who are meeting our expectations
• We offer a **hybrid work schedule** with Mondays and Fridays as our work from home days. Once an employee reaches 5 years of service, they are eligible for **Summer Fridays**
• Generous Paid\-Time\-Off policy that allows employees to accrue up to **30 days per year**, depending upon tenure
• **2 work from anywhere weeks** per year, with additional weeks earned with tenure
• **8 paid holidays**, plus one additional **floating holiday** employees can use to celebrate their birthday or a federal or religious holiday of their choice, with additional floating holidays earned with tenure
• 24 hours of VTO **(voluntary time off)** allows employees to take paid time off to volunteer at their favorite charities or support their causes
• 401k Plan with per\-pay **employer matching up to 5%**, that you are immediately vested in
• **Medical, dental, vision and prescription coverage** for employees and their families; plus both HSA and FSA pre\-tax account options, which can be used to pay for health related expenses. We even offer an employer match for the HSA plan
• Up to 4 weeks of paid parental leave, depending on tenure
• Free basic life insurance and AD\&D coverage equal to your annual base salary
• Free short term disability coverage at 100% of salary after being employed for 6 months
• Free access to a wide range of health and well\-being information and services such as telephonic counseling, legal advice, and will preparation

*Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities/Affirmative Action*