Software Development Engineer in Test (SDET) III

CTM is a cutting edge software within the SaaS/UCaaS space helping drive revenue for 100,000\+ clients in over 90 different countries.

**Our Purpose:** To create a better human experience through technology

**Our Mission:** We empower businesses with the tools to transform conversations into an advantage

**Our Vision:** We revolutionize the ways in which people and businesses connect

**What do we do? **

• We help businesses determine which ad campaigns produce the highest return on investment, ultimately driving more conversions, increasing efficiencies, and automating their operations.
• We help contact centers support and better connect with their customers by offering a variety of tools such as our mobile app, transcriptions, chat and text messaging features, queue tracking, and a bunch of incredible analytics.
• We help businesses to work remotely as effectively as they do in\-person through our soft\-phone and contact center support tools, helping thousands of businesses to employ team members around the world.
• We enable automation through powerful AI features to enhance workforce productivity, discover business opportunities and improve the human experience of communication by reducing the time spent on boring tasks and allowing more human time to interact.

Our headquarters is in Maryland, but we have team members around the country focused on helping our customers. We pride ourselves on our amazing culture, which you can learn about here.

**Who are we hiring (and what will they do)? **

We are looking for a **Software Development Engineer in Test (SDET) III** to work alongside a talented team of engineers and product managers in the design, testing, release, and ongoing improvement of CTM's technical solutions.

As an SDET III, you should continue to develop your technical testing skills and expertise while taking greater ownership of quality efforts that span multiple components, services, or teams. You should bring a passion for understanding complex systems, identifying meaningful product risk, and finding practical ways to improve quality.

You should also be able to adapt to changing priorities, technologies, and challenges while helping others navigate them as well.

In this role, you will be expected to own quality efforts from planning through launch, identify and communicate risks and dependencies, collaborate with teammates and stakeholders, contribute to technical and product decisions, and help raise the quality of both our platform and testing practices.

**As a successful SDET III, you will:**

• Lead the quality strategy and execution for moderately complex projects spanning multiple components or services
• Design clear, maintainable manual and automated testing approaches while considering reliability, security, performance, accessibility, and scalability
• Build and maintain automated test frameworks, reusable test libraries, and tools that improve test coverage, reliability, and scalability
• Develop and improve automated testing within CI/CD pipelines, including API, integration, and end\-to\-end testing
• Develop risk\-based test strategies that account for integration points, data flows, failure scenarios, observability, and safe releases
• Use systematic investigation and debugging to diagnose cross\-service quality issues and drive them through resolution
• Own quality efforts from requirements and design through test execution, launch readiness, production validation, and follow\-up
• Break ambiguous testing work into clear milestones, identify dependencies, and manage quality risks and blockers
• Coordinate with Engineering, Product, Support, and other stakeholders to maintain alignment and drive quality work forward
• Communicate quality decisions, tradeoffs, project status, and risks clearly to technical and non\-technical audiences
• Contribute to design reviews, test\-automation code reviews, technical discussions, and project planning
• Mentor less\-experienced QA engineers through pairing, test reviews, automation guidance, planning, and feedback, as we grow
• Contribute to documentation, knowledge sharing, and improvements to quality engineering practices and processes
• Take accountability for quality outcomes while balancing delivery, reliability, security, maintainability, and customer impact

**What skills will help you be effective on our team? **

• 5\+ years of software quality assurance or testing experience, with a track record of testing and improving software in a professional environment, or equivalent experience demonstrating the technical expertise expected at this level
• BS in Computer Science, Math, or another analytical discipline is preferred, but not required
• Strong software testing skills across web applications, services, data, and workflows, with experience combining functional, exploratory, regression, and integration testing
• Strong coding skills in at least one language, such as JavaScript, TypeScript, Python, Ruby, or similar
• Experience building and maintaining automated test frameworks and reusable testing tools
• Experience testing APIs, integrations, and services across complex applications
• Strong technical problem\-solving skills, with the ability to troubleshoot complex cross\-service issues and evaluate testing and product tradeoffs
• Project ownership and planning skills, with the ability to break ambiguous quality work into manageable milestones and drive projects through completion
• Strong communication and collaboration skills, with the ability to work effectively across Engineering, Product, Support, and other teams
• Ability to identify and manage quality risks, dependencies, and changing priorities while keeping stakeholders informed
• Strong test\-automation skills using tools such as Playwright, Cypress, or Selenium and a relevant programming language, with experience integrating tests into CI/CD workflows
• Strong understanding of software quality, including testability, maintainability, reliability, security, performance, accessibility, and observability
• Ability to mentor and support other QA engineers and teammates, while continuing to seek feedback and develop your own skills
• Passion for continuous improvement, with an interest in new technologies and finding ways to improve our products, processes, and quality practices
• Prior large\-scale web application testing experience and a portfolio of testing or automation work are a plus

**What you get in return:**

• The expected salary range for this role may differ based upon the candidate. Salary presented with a job offer will be based on factors such as calibrated job level, educational background, prior work experience, qualifications, skills, competencies, and proficiency for the role
• When we win, you win \- we pay **quarterly bonuses** when we reach our revenue goals
• We love to give out annual **merit increases** to team members who are meeting our expectations
• We offer a **hybrid work schedule** with Mondays and Fridays as our work from home days. Once an employee reaches 5 years of service, they are eligible for **Summer Fridays**
• Generous Paid\-Time\-Off policy that allows employees to accrue up to **30 days per year**, depending upon tenure
• **2 work from anywhere weeks** per year, with additional weeks earned with tenure
• **8 paid holidays**, plus one additional **floating holiday** employees can use to celebrate their birthday or a federal or religious holiday of their choice, with additional floating holidays earned with tenure
• 24 hours of VTO **(voluntary time off)** allows employees to take paid time off to volunteer at their favorite charities or support their causes
• 401k Plan with per\-pay **employer matching up to 5%**, that you are immediately vested in
• **Medical, dental, vision and prescription coverage** for employees and their families; plus both HSA and FSA pre\-tax account options, which can be used to pay for health related expenses. We even offer an employer match for the HSA plan
• Up to 4 weeks of paid parental leave, depending on tenure
• Free basic life insurance and AD\&D coverage equal to your annual base salary
• Free short term disability coverage at 100% of salary after being employed for 6 months
• Free access to a wide range of health and well\-being information and services such as telephonic counseling, legal advice, and will preparation

*Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities/Affirmative Action*