ServiceNow Technical Project Manager

Visa: USA Citizen only Exp: 10+ Years Key Responsibilities: Lead end-to-end ServiceNow projects, including implementation, enhancement, upgrade, integration, and platform transformation initiatives. Manage project scope, schedule, budget, risks, dependencies, resources, and deliverables. Work closely with technical teams, business stakeholders, ServiceNow developers, architects, QA teams, and leadership.

Coordinate project activities across multiple teams and ensure timely delivery of milestones. Conduct project meetings, stand-ups, steering committee meetings, and stakeholder reviews. Prepare and deliver PowerPoint presentations for project status, executive reviews, roadmap discussions, and governance meetings.

Create clear and concise project status reports, dashboards, presentations, RAID logs, and project documentation. Communicate project progress, risks, issues, dependencies, and mitigation plans to senior leadership. Facilitate requirement discussions and translate business requirements into actionable technical deliverables.

Manage ServiceNow-related integrations and dependencies with other enterprise applications. Track project KPIs, milestones, deliverables, and overall project health. Identify project risks and proactively develop mitigation and contingency plans. ·Coordinate UAT, deployment, release, and post-production activities.

Ensure adherence to project governance, SDLC, Agile/Scrum, and organizational standards. Manage vendor/partner relationships where applicable.

Required Skills

• Strong hands-on ServiceNow project experience.
• Experience managing ServiceNow implementations, enhancements, upgrades, integrations, or transformation projects.
• Strong understanding of ServiceNow modules such as ITSM, ITOM, ITAM, HRSD, CSM, or custom applications.
• Excellent verbal and written communication skills.
• Strong stakeholder management and executive communication skills.
• Advanced Microsoft PowerPoint skills.
• Ability to create professional executive-level presentations and project dashboards. ·Strong experience with Microsoft Excel, Word, and MS Project/Jira/Confluence. ·Experience working with cross-functional technical and business teams.
• Strong analytical, organizational, problem-solving, and decision-making skills.

Preferred Qualifications

• ServiceNow certifications such as CSA, CIS, or PMP/PMI certification.
• PMP, PMI-ACP, or Scrum Master certification.
• Experience working in Agile/Scrum and hybrid project environments.
• Experience with ServiceNow integrations using APIs, MID Server, Integration Hub, or third-party applications.
• Experience managing multiple concurrent ServiceNow initiatives.
• Experience presenting to VP/C-level executives and steering committees.