Technical Support Specialist - Low Voltage Systems

Technical Support Specialist – Low Voltage Systems

Location: Maynardville, TN

Job Type: Full-Time

Pay: $15.00–$20.00 per hour

Schedule: Monday–Friday, Day Shift

Work Arrangement: On-Site – No Remote Work

About the Position

CSI of the Southeast is looking for a dependable, customer-focused Technical Support Specialist – Low Voltage Systems to join our team in Maynardville, TN.

This position combines customer service, phone-based troubleshooting, administrative support, and hands-on equipment support. This is not desktop support. You will assist customers and field technicians over the phone by asking questions, walking them through troubleshooting steps, and helping identify equipment issues.

You will also handle administrative responsibilities, including responding to emails, opening service tickets, documenting issues, and maintaining accurate records. The ability to navigate multiple computer systems throughout the day while managing customer requests and administrative tasks is essential.

Additional responsibilities include coordinating service needs and assisting with testing, cleaning, and minor repairs of audio/video equipment.

We’re looking for someone who enjoys helping people, figuring out why equipment isn't working, staying organized, and finding practical solutions. Technical experience is helpful, but we are willing to train someone with strong customer service skills, attention to detail, problem-solving abilities, and an interest in learning how equipment works.

What You’ll Do

• Answer calls and respond to emails from customers and field technicians needing assistance with equipment issues.
• Open, update, and manage service tickets to track customer requests, troubleshooting efforts, and resolutions.
• Walk customers and technicians through troubleshooting steps over the phone to help identify and resolve problems.
• Ask questions, gather information, and determine whether an issue can be resolved remotely or requires additional technical assistance.
• Navigate multiple computer systems to locate information, enter updates, manage tickets, and complete administrative tasks accurately.
• Maintain accurate service records, equipment records, and customer-related documentation.
• Provide basic technical guidance using established procedures, training, and documentation.
• Coordinate with Dispatch and field technicians to communicate equipment issues and service needs.
• Perform hands-on testing, cleaning, and minor repairs of audio/video equipment.
• Assist with basic equipment setup and programming using provided instructions.
• Help prepare, organize, ship, and receive equipment as needed.
• Communicate professionally with customers and help ensure their concerns are addressed.
• Maintain an organized equipment and technical support area.

What We’re Looking For

• Customer service experience, including retail, call center, repair service, or technical customer support.
• Strong verbal communication skills and the ability to explain instructions clearly over the phone.
• Patience and the ability to guide customers and technicians through troubleshooting steps.
• Problem-solving skills and the ability to ask questions to help identify the cause of an issue.
• Mechanical aptitude and an interest in learning how electronic equipment works.
• Comfort handling, inspecting, testing, and working with physical equipment.
• Basic computer skills for email and service documentation.
• Ability to stay organized and manage multiple requests in a busy environment.
• Dependability, punctuality, and a willingness to learn.
• Valid driver's license.
• Ability to pass a background check and required drug screening.

Experience with any of the following is a plus, but not required: audio/video equipment, electronics, equipment repair, low-voltage systems, security equipment, or hands-on technical troubleshooting.

Physical Requirements

• Sit for extended periods while performing phone and computer-based work
• Lift, carry, and move equipment or materials weighing 20+ lbs. as needed
• Occasionally bend, reach, stand, and move around the facility during equipment handling, shipping, and receiving

Benefits

• Monday–Friday schedule
• Day shift
• Full-time position
• Health, dental, and vision insurance
• 401(k) with company matching
• Life insurance
• Paid time off

Work Location

This position is on-site at our Maynardville, TN office. This position is not eligible for remote work.

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Please acknowledge that you understand this is a fully in-person position located in Maynardville, TN, with no remote or hybrid work options.
• Before applying, please acknowledge that you understand the starting pay for this position is $15.00-$20.00 per hour.

Experience:

• Technical support: 1 year (Preferred)

Work Location: In person