Operations Manager

Position Summary

Canza Management is seeking a hands-on, open-minded, and results-driven Operations Manager for our Hilton property. The ideal candidate will have a minimum of 3 years of hospitality or management experience, with demonstrated experience supervising employees, managing daily operations, and delivering excellent guest service.

We are looking for a strong leader who communicates effectively, takes initiative, accepts constructive feedback, and holds team members accountable wh

Key Responsibilities

• Oversee daily hotel operations, including front desk, housekeeping, and maintenance coordination.
• Supervise, coach, and hold employees accountable for performance, attendance, and assigned responsibilities.
• Ensure compliance with Hilton brand standards, company policies, and operating procedures.
• Monitor guest satisfaction, address complaints, and ensure timely service recovery.
• Coordinate staffing, scheduling, training, and employee development.
• Conduct property inspections to maintain cleanliness, safety, and room readiness.
• Monitor operational performance, labor costs, supplies, and departmental productivity.
• Communicate effectively with the General Manager, department heads, and team members.
• Identify operational challenges, recommend solutions, and follow through on assignments.
• Maintain accurate reports, checklists, and required documentation.

Qualifications

• Minimum of 3 years of hospitality, hotel operations, or management experience.
• Previous experience supervising and leading employees.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Open-minded, flexible, professional, and receptive to constructive feedback.
• Ability to make sound decisions and enforce policies fairly and consistently.
• Hilton brand experience preferred.
• Must be available to work a flexible schedule, including weekends and holidays as needed.

Ideal Candidate

We are seeking someone who leads by example, takes ownership of responsibilities, communicates proactively, welcomes new ideas, and is comfortable holding others accountable. The right candidate is a team player who can make decisions independently while working collaboratively with management.

Apply today to join Canza Management and help us deliver exceptional guest service and operational excellence.

Pay: $52,800.00 - $63,600.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person