Operations Manager

Multi-States Credit Union Multi-States Credit Union has retained Cornerstone Resources to conduct the search for an Operations Manager. Interested candidates are encouraged to apply through this posting. We seek a motivated, hands-on Operations Manager to oversee daily operations, manage vendor relationships, support branch operations, and identify opportunities to improve processes and efficiency throughout the credit union.

This is an excellent opportunity for an experienced banking or credit union professional who enjoys taking ownership of projects, solving problems, and making a positive impact. The ideal candidate will have a strong understanding of financial institution operations, excellent organizational skills, and the ability to work independently in a collaborative environment.

Key Responsibilities

• Oversee daily operational activities to ensure efficient processes, accuracy, and quality member service.
• Manage relationships with vendors supporting member products and services, building maintenance, security, telecommunications, and other operational needs.
• Coordinate ATM operations, including maintenance, vendor communication, and operational support.
• Work closely with the core processing vendor on system updates, enhancements, troubleshooting, and operational improvements.
• Identify opportunities to streamline procedures, improve efficiencies, and strengthen internal controls.
• Assist with the evaluation, development, and implementation of new products, services, and operational projects.
• Provide operational support to branch locations, including account maintenance, issue resolution, and process improvements.
• Coordinate employee system access, onboarding support, and operational training.
• Assist with internal audits, cash audits, compliance initiatives, and regulatory requirements.
• Gather operational data, prepare reports, and provide recommendations to management.
• Collaborate with leadership and other departments to ensure consistent operational procedures and service standards.
• Perform other duties as assigned.

Qualifications

• Previous experience in banking or credit union operations.
• Strong understanding of branch operations, financial institution procedures, and member service.
• Experience with vendor management, operational projects, and process improvements preferred.
• Familiarity with financial institution core processing systems and related technology.
• General knowledge of financial institution compliance, internal controls, and audit processes.
• Strong analytical, organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities, work independently, and take initiative.
• Previous branch management or financial institution operations leadership experience is highly desirable.
• Schedule Monday through Friday Approximately 8:00 AM to 5:00 PM No Saturdays or regularly scheduled evening hours