Direct Mail Account Manager-HYBRID

Direct Mail Account Manager (Hybrid)

Why Concord Direct: You’ll feel good about the work you’re doing at Concord Direct. Our passion is to help nonprofits exceed their goals, grow their programs year-over-year, and help more people, animals, and habitats. Our team of experienced direct marketers has helped us evolve into a robust agency partner for nonprofits that want to generate fundraising results.

As an employee, you’ll be proud of the work you’re doing to drive positive change in the world by empowering the work of our nonprofit clients.

About This Position

We are seeking an experienced Account Manager to join our fundraising agency. You will manage direct mail campaign production and related tasks for assigned clients and teams. Responsibilities include ensuring the schedule, cost, and quality of each program aligns with agreements made between Concord Direct and our clients.

Through daily collaboration and exceptional communication with the Concord Direct team, production partners, and clients, you will ensure all aspects of projects successfully progress from initial concept through all production phases and final billing.

Your knowledge and experience will make you successful with the following job responsibilities:

● Serve as the primary point of contact for all campaigns for assigned clients, ensuring expectations, decisions, and deliverables relevant to projects/campaigns are appropriately communicated internally and externally using all methods of communication.

● As a member of the client team, contribute expertise related to client history, campaign format/specifications, production considerations, schedule, costs, and quality.

● Write detailed instructions for the processing of variable data and resources for all projects.

● Ensure Client data, postage, mailing instructions, and insertions are approved and executed accurately.

● Ensure data files and variable data are processed accurately prior to releasing to lettershops.

● Responsible for project billing based on approved budgets, final print and lettershop invoices and input from Account and Creative Directors.

● Confirm all materials meet requested specifications from quote request to final product.

● Review and approve final art files for release and approves all print proofs.

● Work with suppliers to ensure the correct materials are ordered and produced for each project to meet the client’s expectations.

Are you the one we’re looking for?

We’d prefer you to have an Associate’s degree in a related field, but we are glad to consider people who bring any relevant background and strong skillsets to the position. Additionally, you’ll have the following experience and skills:

● Two to 4 years of experience in a project or account manager role in a print shop, lettershop, marketing agency, or corporate in-house agency environment. Experience working with nonprofits a plus.

● Exceptional ability to communicate in a highly professional manner. Comfortable and experienced in communicating daily with all levels of management, directly with clients and using all methods of communication including meeting participation, written, and oral communications.

● Must have strong organizational skills, essential for managing multiple tasks and timelines.

● Proficiency with Microsoft Office suite. Proven ability to learn new software programs.

● Able to interpret and apply rules and regulations associated with the USPS. Prior knowledge a plus.

● Proven ability to handle budgets and expenses.

Location and Benefits

This role offers a flexible hybrid schedule, requiring regular team collaboration in our Concord, NH office with remote work permitted for part of the week. Additionally, there may be some limited travel to conferences and in-person client meetings required.

We offer a competitive salary, a casual and collaborative work environment, and a comprehensive benefits package including:

● Paid time off, paid holidays, and paid volunteer time

● Health insurance with dental plan and vision discount program

● Life insurance and short-term disability insurance

● Values-led rewards and recognition program

Culture Matters: Diversity, Equity and Inclusion

At Concord Direct, we believe that it takes diversity of thought, culture, background, and perspective to develop the most powerful and successful solutions for our nonprofit clients. Guided by our company values—curiosity, commitment, collaboration, community, integrity and innovation—we work to foster an environment where people thrive because of their differences, not in spite of them.

We aspire to be more diverse, and welcome applicants from all walks of life. If you believe you exemplify our values and want to help us build a more inclusive, diverse and equitable work environment, we encourage you to apply.

Concord Direct is an equal opportunity employer and we are committed to fostering a culture of diversity, equity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic or any other unlawful criterion.

Ready to Apply?

Click the Apply Now button above or visit us at https://www.concorddirect.com/about/careers/ No phone calls please.

Visit www.concorddirect.com to learn more about our company and the clients we serve.

Work Location

Hybrid remote in Concord, NH 03301