Compliance Analyst

✳ COMPANY OVERVIEW

Nexio is a payments technology company based in Orem, Utah, dedicated to making payment processing simpler, smarter, and more transparent.

We empower independent sales agents, payment partners, and the businesses they serve with innovative technology, reliable payment solutions, and personalized support. Our platform combines payment processing, AI-powered tools, and streamlined operations to help our partners navigate the complexities of payments and build lasting success.

At Nexio, we believe great partnerships are built on trust, integrity, and a commitment to doing things the right way. We’re bringing together talented people who want to solve meaningful challenges, embrace innovation, and make a real impact in an evolving industry. Join us as we continue building the future of payments—together!

As we grow, we’re looking for sharp, human-centered team members who value merit, execution, and accountability. We lead from the front, challenge the status quo, and take pride in doing meaningful work with people who care deeply about quality, integrity, and impact.

✳ ROLE SUMMARY

Build your career in payments compliance with Nexio. We’re looking for a detail-oriented, analytical, and curious Compliance Analyst to join our growing Compliance team.

In this role, you’ll help protect Nexio and the businesses we serve by conducting merchant due diligence, monitoring transaction activity, investigating potential risks, and supporting compliance with applicable regulatory, sponsor-bank, and card-network requirements.

You’ll work alongside experienced professionals across Compliance, Risk, Fraud, and Operations, gaining hands-on exposure to the evolving world of financial services and payment technology — an excellent opportunity for someone who enjoys investigative work, solving complex problems, and developing expertise in the payments industry.

✳ KEY RESPONSIBILITIES

Merchant Due Diligence & Risk Assessment

• Conduct merchant due diligence reviews, including Know Your Customer (KYC), Know Your Business (KYB), beneficial ownership verification, identity verification, and sanctions screening.
• Evaluate merchant business models, websites, products, services, ownership structures, and supporting documentation to identify potential compliance and reputational risks.
• Conduct ongoing merchant monitoring and periodic reviews to identify changes in business activities, ownership, transaction patterns, and other emerging risk indicators.
• Review merchants against Nexio’s acceptable-use policies, prohibited and high-risk merchant categories, sponsor-bank requirements, and applicable card-network rules.

Transaction Monitoring & Investigations

• Analyze merchant transaction activity to identify potentially suspicious or prohibited behavior, including unusual processing patterns, excessive refunds, chargebacks, fraud, transaction laundering, and other indicators of merchant misconduct.
• Assist with investigations involving suspected fraud, sanctions concerns, prohibited activity, and potential violations of regulatory, sponsor-bank, or card-network requirements.
• Conduct adverse-media research, corporate-record reviews, and other investigative research to identify potential legal, regulatory, or reputational concerns.
• Document investigative findings, assess potential risks, and escalate matters through appropriate compliance channels.

Regulatory & Card-Network Compliance

• Support Nexio’s applicable Anti-Money Laundering (AML), Bank Secrecy Act (BSA), and Office of Foreign Assets Control (OFAC) compliance activities, including sanctions screening, investigative documentation, and appropriate escalation of suspicious activity.
• Monitor merchant compliance with applicable Visa and Mastercard requirements, including fraud and dispute monitoring programs, the Visa Acquirer Monitoring Program (VAMP), and Mastercard monitoring programs.
• Assist with Mastercard MATCH and applicable Visa merchant termination, inquiry, and reporting processes.
• Support Payment Card Industry Data Security Standard (PCI DSS) compliance monitoring by tracking merchant validation requirements, identifying compliance gaps, and escalating unresolved issues.
• Review merchant marketing, billing, subscription, cancellation, and refund practices for potential consumer-protection and card-network compliance concerns.

Compliance Operations & Collaboration

• Prepare accurate compliance reports, investigative summaries, risk assessments, and recommendations for internal leadership and external stakeholders.
• Maintain thorough, organized, and defensible records of compliance reviews, investigations, escalations, and decisions.
• Track compliance cases and remediation activities through resolution, coordinating with merchants, internal teams, processors, sponsor banks, and other stakeholders as needed.
• Support audits, sponsor-bank examinations, card-network reviews, and regulatory inquiries by gathering documentation and responding to information requests.
• Collaborate with Underwriting, Risk, Fraud, Legal, Sales, and Operations to identify risks and strengthen compliance practices.
• Help improve compliance policies, procedures, monitoring controls, training materials, and operational processes.

✳ QUALIFICATIONS

Required Qualifications

• 1–3 years of experience in compliance, financial services, banking, payment processing, fraud, underwriting, risk management, or a related field; or demonstrated relevant experience in another Nexio role.
• Foundational knowledge of merchant due diligence, KYC/KYB, AML/BSA principles, OFAC sanctions screening, or related compliance practices.
• Strong analytical and investigative skills, with the ability to evaluate information, recognize unusual patterns, and develop well-supported conclusions.
• Excellent attention to detail and the ability to maintain accurate, complete, and well-organized documentation.
• Strong written and verbal communication skills, including the ability to clearly explain findings and communicate sensitive or complex compliance matters.
• Ability to interpret policies and regulatory requirements and apply them consistently to real-world situations.
• Strong organizational skills and the ability to manage multiple cases, deadlines, and competing priorities.
• Proficiency with Microsoft Office and the ability to learn new compliance, case-management, and transaction-monitoring systems.

Preferred Qualifications

• Bachelor’s degree in Business, Finance, Accounting, Criminal Justice, Economics, Risk Management, or a related field.
• Experience working with a merchant acquirer, payment facilitator, payment processor, sponsor bank, fintech company, or related financial services organization.
• Familiarity with the payments ecosystem, including merchants, acquiring banks, issuing banks, payment processors, card networks, and Independent Sales Organizations (ISOs).
• Experience with Visa and Mastercard operating rules, merchant monitoring programs, VAMP, Mastercard MATCH, or PCI DSS requirements.
• Experience investigating merchant fraud, transaction laundering, excessive disputes, suspicious processing activity, or prohibited merchant activity.
• Knowledge of consumer-protection requirements involving merchant marketing, recurring billing, subscription practices, or unfair or deceptive acts or practices.
• Professional certifications such as CAMS, CFE, CRCM, or ETA Certified Payments Professional (ETA CPP), or an interest in pursuing relevant industry certifications.

✳ WHAT SUCCESS LOOKS LIKE

• Independently manages a full caseload of merchant due diligence reviews and periodic monitoring within established SLAs.
• Demonstrates working proficiency in KYC/KYB, sanctions screening, and AML/BSA fundamentals, escalating findings clearly and accurately.
• Contributes to at least one cross-functional investigation or compliance process improvement alongside Risk, Fraud, or Legal.

✳ COMPENSATION

This is a full-time, benefits-eligible position.

In addition to a competitive salary, we offer

Pay Range: $60,000 - $75,000, based on experience and qualifications

✳ BENEFITS + PERKS

Financial

• Competitive salary and discretionary bonuses
• Generous 401(k) match

Health & Wellness

• Comprehensive and generous employer contribution towards: health, dental, and vision insurance
• Company paid longer term disability
• Elective Life insurance, AD&D and short-term coverage
• HSA employer match
• HRA reimbursement for qualifying employees
• Employee Assistance Program
• Therapy for employee and immediate family members
• Free seminars and mental health support
• Complimentary in-office barber, nail technician and massage therapist

Time Off & Flexibility

• Unlimited PTO
• Paid holidays
• Generous Paid Parental Leave

Culture & Perks

• Catered lunches, activities, and office fun!
• Breakroom snacks for days!

✳ EQUAL OPPORTUNITY EMPLOYER

Nexio is an equal opportunity employer, meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act.

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person