Advanced Comparion Customer Support Specialist

DescriptionComparion is seeking a driven, customer-focused professional who can turn service interactions into opportunities to build trust, grow business, and strengthen customer loyalty.

In this role, you will act as a consultative advisor to policyholders, helping identify coverage needs, presenting solutions, and supporting both retention and new business growth across a variety of insurance products, carriers, plans, and programs.

The ideal candidate is proactive, persuasive, and confident in handling complex customer conversations while uncovering opportunities to deepen relationships and expand existing accounts. Effective performance in this role requires strong communication, sales aptitude, and decision-making skills, coupled with the ability to balance multiple tasks and deliver outstanding service that contributes to measurable business outcomes.

Paid Training

Mandatory attendance is critical to success and is required for the duration of training. Performance will be continually assessed throughout training.

Paid training is Monday through Friday, 9:00 am- 5:30 pm EST (40 hours per week). Training class begins on 12/14/2026.

Hours of Operation

Comparion Customer

Support operates Monday through Friday from 8:00 am – 8:00 pm ET.

Schedule Expectations

Workforce Management Team creates weekly schedules, which are accessed online. Schedules include an 8.5-hour workday with a half-hour lunch and scheduled break times.

Responsibilities

• Develop deep expertise in products, procedures, systems, and underwriting guidelines to confidently support customers and retain or sell business.
• Deliver timely, high-quality service while identifying sales opportunities during inbound calls primarily, outbound calls and written inquiries.
• Build trust and rapport with each customer through strong listening skills, clear communication, empathy, and a consultative approach.
• Confidently manage difficult conversations while guiding customers toward the best coverage solutions.
• Interpret complex policy language and explain coverages, limits, and options in a way customers can understand.
• Use independent judgment to research, resolve, and follow through on complex customer issues and complaints.
• Identify customer needs and recommend products and services that improve retention, satisfaction, and long-term value.
• Support growth by uncovering cross-sell and upsell opportunities, analyzing open leads, and converting opportunities into quoted and bound business.
• Gather accurate risk information and apply carrier-specific underwriting guidelines to quote and bind new business.
• Advise prospects and policyholders on coverage options, limits, and regulations to help them make informed purchasing decisions.
• Strengthen existing relationships by educating customers on available products, services, and resources that may enhance their coverage.
• Partner with regional and national teams to resolve complex issues and support broader sales and service goals.
• Support sales initiatives by building customer confidence and assisting with relationship development.
• Manage time and priorities effectively to meet service level expectations and business objectives.
• Use online tools and reference materials to provide fast, accurate, and confident support.
• Maintain required continuing education and licensing requirements, including Property and Casualty and any applicable state or province licenses.
• Perform additional duties as assigned.

QualificationsQualifications

• Active Property and Casualty license required.
• 3–5 years of customer service or sales experience in the insurance industry.
• Bachelor’s degree or equivalent preferred.
• Strong knowledge of insurance products, plans, and programs in a sales or customer-facing environment.
• Ability to identify opportunities, influence decisions, and recommend solutions that drive retention and growth.
• Excellent communication, interpersonal, and relationship-building skills.
• Strong attention to detail with the ability to organize and interpret written data from multiple sources.

About UsPay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role.

Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

In 2022, Comparion Insurance Agency was created to transition former Liberty Mutual exclusive agents to an agency that delivers a unique value proposition to carriers with over 2,000 agents in approximately 180 cities in 44 states. We offer customers 50 insurance companies with product breadth including auto, home, life, pet, renters, umbrella, jewelry and much more.

We use our scale to deliver a first-rate customer experience through consultative insurance experts located in their communities.

Our Leadership team has over 200 years of cumulative insurance experience. At Comparion, we have a philosophy of staying close to our customers and agents, so sales leadership is located throughout the country in our larger storefronts. Comparion is owned and backed by Liberty Mutual Group, a Fortune 100 company, founded in 1912

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco