Operations Manager

Job Title: Operations Manager

Program/Department: Administration - Quality Assurance and Operations

Reports to: Chief Executive Officer

Employment Status: Full-time FLSA Status: Exempt - administrative

Summary

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The Operations Manager supports the HRO in maintaining quality services, regulatory compliance, and efficient operations across Columbus Community Center. The position coordinates quality assurance, audits, certifications, license renewals, and special projects; assists Directors with operational needs; and follows through on organizational improvements.

The role works across departments to strengthen service quality, safety, accountability, and the experience of people receiving services.

Essential Functions

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• Evaluate organizational practices, identify concerns, and recommend practical improvements.
• Coordinate work across departments and follow through on priorities established with the CEO.
• Provide guidance and assistance to Directors and staff on quality, compliance, and operational matters.
• Exercise sound judgment, protect confidential information, and communicate concerns promptly.

Core Elements/Responsibilities

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• Coordinate Columbus’s quality assurance and continuous improvement efforts across all programs.
• Prepare for and coordinate internal and external audits, inspections, and program reviews.
• Manage or assist Directors with certifications, licenses, renewals, and related requirements.
• Identify service and operational concerns, coordinate corrective actions, and verify follow-through.
• Support the review and implementation of policies, procedures, staff training, and organizational systems.
• Review program performance, incidents, and participant and staff feedback to identify opportunities for improvement.
• Coordinate facilities, fleet, safety, and technology needs with Directors and service providers.
• Manage assigned special projects and assist with organizational changes and improvements.
• Keep the CEO informed of progress, outstanding needs, and significant risks; supervise assigned support staff.

Directors report to the CEO and remain responsible for their programs, staffing, budgets, and service delivery. The Operations Manager provides coordination, assistance, and follow-through within delegated authority.

Team Building

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• Build cooperative relationships across departments and communicate expectations clearly.
• Support staff in resolving problems, meeting standards, and maintaining a culture of accountability and respect.

Education/Experience/Certifications/Licensure

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• Bachelor’s degree in human services, business administration, or a related field, or an equivalent combination of education and experience.
• At least three years of relevant experience in quality assurance, compliance, human services, or operations management.
• Experience with audits, regulatory requirements, project coordination, and organizational improvement preferred.
• Knowledge of disability services, Utah DSPD, Medicaid, and licensing requirements preferred.
• Proficiency with standard office software and electronic records systems.
• Meet applicable background-screening, driving, and Columbus training requirements.

Required Skills/Abilities

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• Strong organization, problem-solving, and follow-through.
• Clear written and verbal communication and effective interpersonal skills.
• Ability to manage competing priorities and work effectively across departments.
• Professional integrity, discretion, and commitment to participant rights and quality services.

Physical Demands

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Work includes office duties, computer use, meetings, and regular visits to Columbus sites. Occasional evening or weekend work may be required for projects or operational needs. Essential functions may be performed with reasonable accommodation.

This job description is not designed to cover every activity, duty, or responsibility required of the employee. Duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Columbus follows applicable federal contract requirements and is an equal opportunity employer. Reasonable accommodations are available to qualified applicants and employees.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.