Global Account Manager

Company Description

Cogent Communications is one of the world’s largest Internet Service Providers, delivering high-quality Internet, Ethernet, Transport, and Colocation services. The company supports more than 138,000 enterprise and net-centric customer connections, offering robust solutions for organizations of all sizes. Cogent operates a facilities-based, all-optical IP network designed for reliability, scalability, and performance.

With service in over 302 markets across 57 countries, Cogent provides global reach and local expertise for customers with complex connectivity needs.

Role Description

The Global Account Manager is a full-time, on-site role based in Pasadena, CA. This position is responsible for managing and growing strategic customer accounts by understanding client requirements, proposing tailored connectivity solutions, and driving revenue growth.

Daily activities include prospecting and qualifying new business opportunities, conducting customer meetings and presentations, preparing proposals and contracts, and maintaining accurate account records in CRM tools. The Global Account Manager will collaborate closely with sales leadership, engineering, and customer support teams to ensure successful service delivery and high customer satisfaction.

The role also involves monitoring market trends, participating in sales planning, and meeting or exceeding assigned quotas and performance metrics.

Qualifications

• Demonstrated experience in B2B sales or account management, ideally within telecommunications, ISP, or technology services.
• Strong skills in customer relationship management, including consultative selling, negotiation, and long-term account development.
• Ability to understand and communicate technical concepts related to Internet, Ethernet, Transport, and Colocation services in clear business terms.
• Proficiency with CRM systems, sales reporting tools, and standard office software (e.g., Excel, PowerPoint, Word).
• Excellent written and verbal communication skills, with strong presentation and interpersonal capabilities.
• Proven organizational and time-management skills, including pipeline management and prioritization of multiple accounts.
• Bachelor’s degree in Business, Communications, Marketing, or a related field; equivalent experience considered.
• Ability to work on-site in Pasadena, CA and travel locally or regionally to meet with clients as needed.
• Track record of meeting or exceeding sales targets, with a data-driven approach to performance and forecasting.
• Commitment to ethical, inclusive, and non-discriminatory business practices when working with colleagues and customers.