Real Estate Sales Manager & Director of Operations

Real Estate Sales Manager & Director of Operations Citarelli Realty Group | Orlando, FL

About Us Citarelli Realty Group is a growing real estate brokerage and Zillow partner team focused on delivering exceptional client experiences, strong agent production, and efficient business operations.

We utilize industry-leading technology, including Zillow, Follow Up Boss (FUB), and other real estate platforms, to generate leads, manage client relationships, track performance, and streamline transactions.

We are looking for an experienced, highly organized, results-driven Sales Manager & Director of Operations to help lead our agents, oversee daily operations, improve systems, and drive the continued growth of our brokerage. This person will work directly with the broker/owner and play a key leadership role in the company’s success.

Key Responsibilities

1.

Sales Management & Agent Development

Manage, motivate, and hold real estate agents accountable for production. Conduct weekly sales meetings, coaching sessions, and team training. Monitor agent performance, appointments, contracts, closings, and conversion rates.

Role-play with agents to improve sales skills, objection handling, and lead conversion. Help agents develop business plans and achieve monthly production goals. Track Zillow lead performance and ensure agents follow up consistently.

Recruit, onboard, and help retain productive agents.

2.

Zillow Team & Lead Management

Oversee our Zillow partnership and lead distribution. Ensure agents respond to Zillow leads quickly and consistently. Monitor lead conversion, response times, follow-up activities, and appointments.

Hold agents accountable for Zillow lead requirements. Identify opportunities to improve lead conversion and return on investment.

3. Follow Up Boss (FUB) Management Oversee our Follow Up Boss CRM. Manage lead routing, action plans, automations, smart lists, and workflows.

Ensure agents are properly using the CRM. Monitor calls, texts, emails, and follow-up activity. Maintain database organization and lead accountability.

Identify ways to improve automation and overall CRM efficiency.

4. Director of Operations Oversee daily brokerage operations and internal processes. Create, implement, and maintain standard operating procedures (SOPs).

Coordinate transaction processes and ensure files are moving forward. Work with administrative staff, transaction coordinators, and virtual assistants. Monitor deadlines, compliance, and transaction documentation.

Manage agent onboarding and training systems. Identify operational problems and implement solutions. Ensure the business runs efficiently without requiring constant involvement from the broker/owner.

5. Team Leadership & Marketing Coordination Coordinate weekly team meetings, events, and agent gatherings. Help organize team-building activities and recognition programs.

Coordinate with marketing personnel on social media, website updates, branding, and promotional materials. Ensure agents have the tools and resources they need to succeed.

Qualifications

• Previous experience managing a real estate team or brokerage.
• Active Florida real estate license preferred.
• Strong understanding of real estate sales and transactions.
• Experience with Zillow Flex or Zillow team leads strongly preferred.
• Hands-on experience with Follow Up Boss is highly preferred.
• Experience managing CRM systems, lead distribution, and automations.
• Strong leadership, coaching, and accountability skills.
• Excellent communication and organizational abilities.
• Ability to manage multiple priorities and lead a team.
• Comfortable working with performance metrics, reports, and KPIs.
• Self-motivated, proactive, and solution-oriented.

Who We Are

Looking For

We are looking for someone who takes ownership, thinks like a business operator, and knows how to lead people.

You should be comfortable having difficult conversations, holding agents accountable, identifying problems before they become bigger issues, and creating systems that allow a real estate company to grow. We don’t want someone who simply waits for instructions. We want a leader who takes initiative, brings ideas to the table, and gets things done.

Position Details Full-time Location: Orlando, Florida Compensation: Competitive, based on experience Performance incentives may be available

If you are a real estate leader who understands sales, technology, systems, and team development, we would love to hear from you!

Pay: $50,000.00 - $70,000.00 per year

Work Location: In person