Cloud Engineer – Mid-Level

Cloud Engineer – Mid-Level

Location: Washington, DC

Clearance Requirement: Must be eligible to obtain a Public Trust clearance.

We are seeking a skilled Mid-Level Cloud Engineer to design, configure, implement, and maintain secure cloud infrastructure in Microsoft Azure and/or AWS environments. The ideal candidate will have hands-on experience deploying application workloads, automating infrastructure using Infrastructure as Code (IaC), and supporting cloud operations in a DevOps environment.

This role also supports Microsoft 365, Exchange Online, Intune, and Mobile Device Management (MDM) services in a hybrid Microsoft Exchange and Google Workspace environment. The successful candidate will possess strong troubleshooting skills, a security-focused mindset, and the ability to collaborate effectively with development teams, agency stakeholders, and end users.

Top Qualifications, Skills, Experience, and Certifications

• At least five years of experience deploying and configuring application workloads in Microsoft Azure Commercial Cloud and/or AWS.
• At least seven years of hands-on experience in technology, with a demonstrated understanding of compute, networking, storage, and infrastructure administration.
• Experience configuring, supporting, troubleshooting, and optimizing cloud-hosted applications and infrastructure.
• Hands-on experience designing, configuring, integrating, testing, releasing, maintaining, and supporting Microsoft 365, Exchange Online, Intune, Azure, Outlook, Office applications, OneDrive for Business, and Microsoft Security and Compliance services.
• Experience supporting Apple Business Manager integration with Microsoft Intune or equivalent MDM solutions.
• Strong knowledge of cloud security, identity and access management, networking, infrastructure automation, and operational best practices.

Key Responsibilities

• Cloud Infrastructure Engineering
• Configure and maintain cloud environments to support application workloads, infrastructure services, and agency requirements.
• For Azure environments, manage subscriptions, resource groups, virtual networks (VNets), subnets, load balancers, App Services, Azure Batch, virtual machines, resource tagging, billing, policies, and security controls.
• For AWS environments, manage accounts, IAM users and roles, VPCs, subnets, load balancers, network routes, Transit Gateway, Control Tower, Systems Manager, AWS Config, CloudFormation StackSets, Web Application Firewall (WAF), CloudFront, and Route 53.
• Troubleshoot infrastructure and application issues, resolve incident tickets, and maintain reliable, secure cloud operations.
• Collaborate with application development teams to understand solution architectures and implement cloud infrastructure that meets technical and business requirements.
• Infrastructure Automation and DevOps
• Design, develop, and maintain Infrastructure as Code solutions using Terraform, AWS CloudFormation, or equivalent tools.
• Automate cloud provisioning, configuration management, deployment, and operational tasks using PowerShell, Python, Bash, and shell scripting.
• Support CI/CD pipelines and cloud orchestration processes to improve deployment consistency, scalability, and efficiency.
• Use command-line tools and remote APIs to administer cloud resources and automate repetitive tasks.
• Microsoft 365, Exchange, and MDM Operations
• Administer and support Microsoft 365, Exchange Online, Outlook, OneDrive for Business, and related collaboration services.
• Configure and maintain Microsoft Intune, Apple Business Manager integrations, device enrollment, compliance policies, application deployment, and mobile device management capabilities.
• Coordinate production changes, releases, patches, upgrades, and service improvements, including planning, risk assessments, approvals, communications, testing, implementation, and post-release monitoring.
• Fulfill service requests involving role-based access, permissions, distribution groups, specialized communications, licensing, availability, and functionality.
• Monitor service performance, access, capacity, licensing, and compliance, and recommend improvements as needed.
• Support a dual Microsoft Exchange and Google Workspace environment.
• Security, Compliance, and Governance
• Identify and communicate opportunities to improve cloud security posture across agency environments.
• Implement and maintain cloud security controls, IAM policies, resource policies, configuration standards, and compliance requirements.
• Assess infrastructure for security gaps, configuration issues, and opportunities to improve efficiency and resilience.
• Support security monitoring, incident response, remediation, and compliance reporting.
• Operational Support and Documentation
• Manage daily cloud operations, incident tickets, service requests, and operational deliverables.
• Communicate task status, estimated level of effort, risks, dependencies, and progress to cloud leadership and stakeholders.
• Respond to resource inventory and data calls, providing accurate reports on provisioned cloud resources and their status.
• Participate in a 24/7 on-call support rotation.
• Develop and maintain technical designs, architecture documentation, resource profiles, licensing records, support agreements, standard operating procedures (SOPs), work instructions, and knowledge articles.
• Maintain effective working relationships with federal leadership, contractor teams, developers, and end users.

Preferred Qualifications

• Strong understanding of cloud engineering principles and best practices across AWS and Microsoft Azure.
• Experience troubleshooting, optimizing, securing, and maintaining cloud infrastructure across compute, networking, storage, and application services.
• Experience with cloud orchestration, CI/CD pipelines, and automated infrastructure deployment.
• Proficiency with Terraform, AWS CloudFormation, Packer, PowerShell, Python, or similar automation technologies.
• Experience with Docker, Kubernetes, container orchestration, and container security hardening.
• AWS Certified Solutions Architect – Associate or higher, and/or Microsoft Certified: Azure Administrator Associate or higher.
• Microsoft 365 certification or equivalent experience supporting Microsoft enterprise collaboration services.
• Strong customer service, communication, workload management, and stakeholder coordination skills.
• Ability to work collaboratively as a technical consultant, contribute to continuous improvement, and manage competing operational priorities.

Ideal Candidate

The ideal candidate combines practical cloud engineering and automation expertise with strong Microsoft 365, Exchange, and MDM administration experience. They are proactive in troubleshooting technical issues, committed to improving security and service reliability, and comfortable working with federal customers in a collaborative, operationally focused environment.