IT Project Manager - Senior

About the Role

Project Manager leads CentriServe IT’s Projects department, combining senior engineer expertise, strong project management, exceptional customer communication, and department leadership. This role owns solution design and project delivery, ensuring customer technology projects are technically sound, accurately scoped, well-coordinated, and successfully transitioned into ongoing managed services.

This position requires a technically credible leader with practical experience deploying and supporting infrastructure in a Managed Services Provider (MSP) environment.

Candidates must understand what it takes to onboard a new customer or location, including full Documentation, key points of contact, software champions, hardware, network equipment, internet connectivity, Windows Server, Active Directory, Microsoft 365, Microsoft Entra ID, and Microsoft Intune.

The manager leads the Project team through the complete project lifecycle, from discovery and scoping, implementation, testing, customer acceptance, and operational (“inclusive to technical services, NOC, etc.”) handoff. This leader must be able to review configurations, troubleshoot complex issues, validate decisions, and provide hands-on assistance when project risk or complexity requires it.

As a department leader, this role is accountable for team performance, resource planning, delivery standards, professional development, project profitability, and customer satisfaction.

Primary Responsibilities

Department and Project Team leadership

• Lead the Projects department, establishing clear priorities, responsibilities, performance expectations, and accountability.
• Manage, coach, and develop project technicians through regular feedback, technical mentoring, training plans, and performance reviews.
• Assign and coordinate engineering resources across all projects, balancing technical skills, workload, project schedules, and customer priorities.
• Maintain visibility into team capacity, utilization, delivery quality, and project profitability.
• Serve as the senior technical escalation point for project technicians and resolve issues that threaten the overall project health or project schedule.
• Establish and reinforce consistent documentation.
• Partner with Account Management, Service Desk, cybersecurity, Procurement, and leadership to align department capabilities with customer and business needs

Solution Architecture and Technical Oversight

• Lead technical discovery, assess existing environments, and translate business requirements into supportable technology solutions.
• Develop and validate statements of work, bills of materials, licensing requirements, labor estimates, schedules, assumptions, exclusions, and customer responsibilities.
• Review proposed configurations, migration approaches, security requirements, dependencies, and rollback plans before implementation.
• Ensure solutions can be monitored, maintained, secured, and supported within CSIT’s managed services environment.

New Customer and Location Onboarding

• Own technical planning and delivery for onboarding new customers, opening new locations, relocating offices, and integrating acquired sites.
• Assess site readiness, including internet circuits, vendor coordination, structured cabling, equipment racks, power, UPS capacity, and equipment placement.
• Oversee procurement, staging, configuration, installation, and validation of firewalls, switches, wireless access points, servers, workstations, and supporting hardware.
• Validate network designs covering IP addressing, VLANs, DHCP, DNS, routing, VPN connectivity, wireless coverage, and network segmentation.
• Coordinate Windows Server and Active Directory deployments or migrations, including domain services, Group Policy, file services, permissions, and virtualization.
• Oversee Microsoft 365, Entra ID, and Intune setup or migration, including identity integration, device enrollment, configuration policies, compliance policies, application deployment, and access controls.
• Ensure new environments are enrolled in required remote monitoring, endpoint protection, patching, backup, asset management, and documentation systems.
• Lead cutover planning, readiness reviews, testing, customer acceptance, and transition into ongoing support.

Project Management and Customer Communication

• Own the project portfolio and delivery within approved scope, schedule, budget, and quality expectations.
• Build and maintain project plans with clear milestones, resource assignments, dependencies, procurement timelines, and customer responsibilities.
• Direct the project team throughout each engagement, coordinating resources, vendors, and customer stakeholders.
• Lead project kickoffs, status meetings, readiness reviews, go/no-go decisions, escalations, and project closure.
• Serve as the primary onboarding and project contact for customers and account managers, communicating progress, risks, decisions, service impacts, and next steps clearly and consistently.
• Explain technical issues and recommendations in terms customers and business leaders can understand.
• Manage scope changes, approvals, risks, issues, and competing priorities while maintaining accurate project records.
• Ensure implementation plans include testing, rollback procedures, user acceptance, and post-implementation support.
• Complete Operational handoffs with validated configurations, current documentation, known issues, and clear ownership.

Excellence

• Establish and maintain CSIT’s Professional Services methodology, including project classifications, stage gates, quality controls, change management, testing, and acceptance criteria.
• Build and maintain standardized project templates, onboarding checklists, technical documentation, reporting, and delivery workflows.
• Train project participants on their responsibilities throughout the delivery lifecycle.
• Conduct lessons-learned reviews and use performance data to improve scoping accuracy, execution, customer communication, and support readiness.
• Lead adoption of new processes and hold the department accountable for consistent use.

Required Qualifications

• 7+ years of progressive experience in IT infrastructure engineering, systems administration, solution architecture, or technical project delivery, including senior engineer responsibilities.
• Direct experience delivering infrastructure and customer projects in an MSP environment.
• Demonstrated experience working with multiple teams/departments, including resource allocation, departmental and cross departmental coaching, and performance accountability.
• Proven ability to manage multiple concurrent customer projects from discovery through implementation and operational handoff.
• Practical experience onboarding new customers or locations, including hardware deployment, network installation, infrastructure configuration, and operational readiness.
• Strong working knowledge of:

o Windows Server and Active Directory: AD DS, Group Policy, DNS, DHCP, file services, permissions, migrations, and troubleshooting.

o Microsoft 365: tenant administration, Exchange Online, Teams, SharePoint, licensing, and migrations.

o Microsoft Entra ID: identity administration, MFA, Conditional Access, hybrid identity, and device join methods.

o Microsoft Intune: device enrollment, configuration and compliance policies, application deployment, endpoint security, and Windows Autopilot.

o Networking: firewalls, managed switches, VLANs, routing, VPNs, wireless networks, and connectivity troubleshooting.

o Infrastructure operations: virtualization, storage, backup and recovery, remote monitoring, endpoint management, and security controls.

• Experience developing technical scopes, SOWs, labor estimates, project schedules, implementation plans, and rollback procedures.
• Excellent customer-facing communication, presentation, documentation, and stakeholder management skills.
• Ability to independently evaluate technical work, guide troubleshooting, and make sound engineering and delivery decisions.
• Ability to balance customer outcomes, team capacity, technical quality, delivery risk, and project margin.

Preferred Qualifications

• Prior responsibility for a technical team within an MSP.
• PMP, ITIL, Microsoft, Cisco, Fortinet, CompTIA, or related certifications.
• Experience with HaloPSA, Datto RMM, IT Glue, Sophos, VMware, Hyper-V, Azure Virtual Desktop, Cisco, Fortinet, SonicWall, Ubiquiti, or similar platforms
• Experience leading Microsoft 365 tenant migrations, server migrations, network refreshes, office moves, multisite deployments, and cloud projects.
• Familiarity with Microsoft CSP licensing, technology procurement, vendor management, and relevant compliance frameworks.

What Success Looks Like

• Customers experience organized projects, clear communication, and dependable follow-through.
• New customers and locations enter managed services with secure, tested, documented, and supportable environments.
• Team members understand their assignments, priorities, technical requirements, and escalation paths.
• Projects meet agreed scope, schedule, budget, and acceptance criteria with minimal avoidable disruption.
• The department maintains strong technical standards, develops its people, and plans resources effectively.
• Support teams receive complete documentation and accept ownership through a consistent handoff process.
• Performance improves across on-time delivery, budget accuracy, project margin, customer satisfaction, rework, and support readiness.

Pay: From $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have at least 7 years of professional IT experience, including senior-level engineering or technical project delivery?
• Do you have direct experience working for a IT Managed Service Provider (MSP)?
• Have you directly managed IT engineers and/or technicians, including scheduling, performance management, and accountability?
• Do you have hands-on experience with Windows Server, Active Directory, Microsoft 365, Entra ID, Intune, and networking?
• Have you independently managed multiple concurrent IT infrastructure projects, including scoping, implementation and customer experience?
• Do you have experience developing statements of work (SOW's), labor/time estimates, project schedules, and implementation plans?
• Have you led new customer onboarding, infrastructure migrations, or network deployments from planning through operational handoff?
• Are you comfortable reviewing technical configurations, making engineering decisions, and serving as a technical escalation resource?

Work Location

Hybrid remote in Springville, UT 84663