Account Manager

SUMMARY:

We are looking for an Account/Project Manager to own multiple customers’ books of business, ensure customer satisfaction, and provide sales support. The ideal candidate is customer-obsessed, organized, and has the ability to be both detail-oriented and work with a sense of urgency.

Someone who is proactive, shows initiative, and is excited to be empowered and included in business goals/plans will have ample opportunity for growth within the organization.

ESSENTIAL JOB FUNCTIONS:

• Proactive customer account management: Account/Project Manager will be assigned specific customer accounts and will be accountable for those customers having a consistently positive experience with Company every day.
• Write up customer orders, engage in pricing and availability discussions.
• Create processes and strategies to help customers stay organized and informed, and to make it easy for the customers to provide forecasting for their upcoming needs.
• Engage in ongoing learning and training in solar equipment to give customers advice on products and product alternatives.
• Provide insight into purchasing decisions for the Company team based on conversations with customers and a well-established customer relationship.
• Provide customer service to walk-in retail customers; handling cash/credit sales transactions.
• Telephone sales support – answer customer questions, take orders, give directions, route calls, take messages.
• Prepare/pick sales orders in support of the warehouse team.
• Give input on marketing, events and broader customer communications; update lobby displays and stock literature in showroom.
• Other duties as assigned

MINIMUM QUALIFICATIONS:

• Previous customer service and/or administrative experience is required (1+ years strongly preferred)– retail, hospitality, restaurant, etc. preferred, but office experience will be considered as well
• Computer proficiency is required
• Demonstrated ability to provide high level of customer service and handle multiple priorities at once is essential

ADDITIONAL PROFICIENCIES

• Must have stellar multitasking and prioritizing ability, as well as a strong sense of urgency
• Must have stellar communication skills, both written and verbal
• Must be organized, possess strong problem-solving skills
• Must show initiative, self-motivation, perseverance

PREFERRED QUALIFICATIONS:

• Bachelor's degree in related field
• OR 2 years industry experience

Pay: $60,000.00 - $180,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person