VP Sr Product Manager

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success.

We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities.

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General Summary

The Senior Product Manager, API & Developer Platform is responsible for establishing and leading the Bank’s client-facing API product strategy and developer experience. This position will lead the development and implementation of the Bank’s external API Developer Portal from the ground up and maintain ongoing product ownership following launch.

The Senior Product Manager owns the vision, strategy, roadmap, business requirements, implementation, launch, adoption, enhancement, and lifecycle management of the Developer Portal and assigned API products. The position serves as the primary product owner connecting commercial client and business needs with the Bank’s technology and integration capabilities.

The Senior Product Manager works closely with Technology, Enterprise Architecture, Information Security, Treasury Management, Operations, Digital Banking, Risk, Compliance, Legal, Commercial Banking, and external technology partners to establish a secure, scalable, and client-focused API ecosystem.

The role is responsible for establishing the framework through which commercial clients, ERP providers, fintech partners, and other authorized third parties can discover, test, implement, and maintain integrations with the Bank’s Apis.

Following implementation, the Senior Product Manager maintains ongoing ownership of the Developer Portal and API client experience, including roadmap management, enhancements, API documentation, client onboarding standards, product governance, release coordination, adoption, service performance, issue resolution, and continuous improvement.

DIRECT REPORTS

The incumbent has no direct reports.

Essential Functions

• Define and execute the Bank’s client-facing API and Developer Platform product strategy and roadmap.
• Lead the strategy, requirements definition, design, implementation, testing, launch, and ongoing management of the Bank’s external API Developer Portal from the ground up.
• Serve as the business and product owner for the Developer Portal and assigned Treasury Management API products.
• Own the Developer Portal throughout its lifecycle, including initial implementation, launch, ongoing enhancements, maintenance, client adoption, and future product development.
• Define the end-to-end developer and client experience, including API discovery, documentation, access requests, authentication requirements, sandbox testing, certification, production implementation, and ongoing support.
• Establish standards and requirements for publishing and maintaining APIs and supporting documentation within the Developer Portal.
• Develop and maintain a multi-year API product roadmap aligned with the Bank’s Treasury Management, Commercial Banking, Digital Banking, and technology strategies.
• Gather, evaluate, prioritize, and translate client, business, operational, and technical requirements into clear product requirements and user stories.
• Partner with Technology and Enterprise Architecture to coordinate product requirements involving API gateways, middleware, core banking platforms, Treasury Management systems, and other enterprise applications.
• Partner with Information Security, Risk, Compliance, Legal, and Technology to establish appropriate API access, authentication, authorization, security, risk, and governance requirements.
• Establish and continuously improve standardized processes for client API onboarding, testing, certification, implementation, and migration to production.
• Serve as the product subject matter expert for client API capabilities, Developer Portal functionality, ERP integrations, and associated client integration processes.
• Support integration requirements involving ERP platforms, fintech providers, Treasury Management applications, and other client financial systems.
• Establish API product lifecycle standards covering introduction, documentation, versioning, enhancements, migration, deprecation, and retirement.
• Maintain the API and Developer Portal enhancement backlog and prioritize investments based on client demand, strategic value, risk, operational impact, technical dependencies, implementation complexity, and financial considerations.
• Develop business cases and evaluate the financial, operational, technical, risk, and client impact of new API products and Developer Platform capabilities.
• Understand market trends, technologies, client requirements, and competitive offerings related to APIs, open banking, embedded banking, ERP integration, and commercial banking connectivity.
• Identify opportunities to expand the Bank’s API capabilities and improve connectivity between commercial clients and the Bank.
• Develop and maintain client-facing API documentation, implementation materials, onboarding guides, FAQs, and other Developer Portal content in partnership with Technology and other subject matter experts.
• Ensure API documentation remains current and appropriately aligned with available production services and product capabilities.
• Establish appropriate product performance measures for API adoption, utilization, client onboarding, implementation effectiveness, service quality, and client experience.
• Monitor client feedback, operational issues, implementation challenges, and support trends to identify opportunities to improve API products and the developer experience.
• Own product-related deficiencies and serve as the senior product escalation point for significant Developer Portal and client API product issues.
• Maintain appropriate tracking of significant product issues, including identification, prioritization, ownership, remediation, and resolution.
• Lead cross-functional resolution of complex product and client integration issues involving multiple systems, business units, technology teams, or third-party providers.
• Coordinate Developer Portal and API releases and product enhancements with Technology, Operations, implementation teams, vendors, and other stakeholders.
• Coordinate appropriate client and internal communications related to material API enhancements, changes, maintenance, migrations, and product lifecycle events.
• Develop and maintain appropriate product policies, procedures, operating standards, and governance documentation in partnership with Operations, Technology, Information Security, Risk, Compliance, Legal, and Audit.
• Ensure API product and Developer Portal changes follow applicable Bank governance, risk-management, information-security, and change-management requirements.
• Lead cross-functional initiatives involving Treasury Management, Commercial Banking, Technology, Enterprise Architecture, Information Security, Operations, Digital Banking, Risk, Compliance, Legal, and external technology providers.
• Represent the needs and perspective of commercial clients and their developers throughout API product design and development.
• Develop product positioning and internal communications supporting the Bank’s API and Developer Platform capabilities.
• Provide product education and training to Treasury Management, Commercial Banking, implementation, support, and other frontline team members.
• Present API strategy, roadmap, business cases, product recommendations, implementation progress, issues, risks, and performance to senior and executive management.

Qualifications

Education:

• Bachelor’s degree with a major in Business, Finance, Information Systems, Computer Science, Technology, or a related discipline preferred. Equivalent relevant experience may be considered.

Experience

• Minimum 7–10 years of progressively responsible experience in product management, digital banking, Treasury Management, financial technology, API/integration products, or related disciplines.
• Demonstrated experience leading complex, technology-enabled products from strategy and requirements through development, implementation, launch, and ongoing lifecycle management.
• Experience developing, implementing, or managing API products, API management platforms, developer portals, developer experiences, or client integration platforms strongly preferred.
• Commercial Banking, Treasury Management, payments, cash management, or financial-services technology experience strongly preferred.
• Experience supporting client-to-bank integrations, ERP integrations, fintech integrations, or other corporate financial-system integrations strongly preferred.
• Demonstrated experience working across business, Technology, Enterprise Architecture, Information Security, Operations, Risk, Compliance, and client-facing organizations.

Technical/Product Knowledge

Strong Working Knowledge Of

• API product management and API lifecycle concepts.
• REST APIs and modern system-integration concepts.
• API management platforms and API gateways.
• Developer portals and developer experience principles.
• API authentication and authorization concepts, including OAuth 2.0.
• API documentation and specifications, including OpenAPI/Swagger.
• Sandbox, testing, certification, and production API environments.
• Client application onboarding and access management.
• ERP and commercial-client integrations.
• Middleware and enterprise integration platforms, including MuleSoft or comparable technologies.
• Software development lifecycle concepts.
• Agile product-management methodologies.
• Information-security, risk-management, and regulatory considerations applicable to banking technology.

The position does not require the incumbent to function as a software developer. However, the incumbent must possess sufficient technical knowledge and experience to effectively lead product discussions and work with architects, engineers, cybersecurity professionals, vendors, client developers, and other technical stakeholders.

Skills/Ability

• Excellent product-management and product-ownership skills with demonstrated ability to develop and execute product strategy and roadmaps.
• Strong ability to translate complex business and client needs into clear technical and functional requirements.
• Strong understanding of the needs of external developers and commercial clients integrating with banking systems.
• Demonstrated ability to develop new products, platforms, operating models, and processes where established procedures may not yet exist.
• Strong analytical, research, problem-solving, and decision-making skills.
• Excellent presentation, interpersonal, professional, verbal, and written communication skills.
• Strong executive communication and presentation capabilities.
• Demonstrated cross-functional leadership and stakeholder-management skills.
• Ability to communicate effectively with technical and non-technical audiences.
• Strong organizational and prioritization skills with high attention to detail.
• Strong time-management skills with the ability to independently manage multiple complex objectives and competing priorities with minimal guidance and supervision.
• Strong software knowledge, including Excel, Word, and PowerPoint.

Other Details

Pay Range: $163,000 to $170,000/year

Pay determined based on job-related knowledge, skills, experience, and location.

This position may be eligible for a discretionary bonus.

Cathay Bank offers its

full-time

employees a competitive benefits package which is a significant part of their total compensation.

It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

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We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

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