MSP Operations Manager

Business Operations Manager

CCP Technologies, Corp. — Charlotte, NC

Job Type: Full-time

Industry: Managed IT Services Provider (MSP)

Reports To: Director of Business Operations

Work Arrangement: Remote at home office, with Eastern Time business hours and occasional travel as required. Candidate must reside in either the Charlotte, NC, or Charleston, SC, metropolitan area.

About CCP Technologies

CCP Technologies is an established Managed Services Provider (MSP) headquartered in Charlotte, North Carolina. We provide managed IT services, cybersecurity, cloud solutions, IT projects, and technology support to businesses across multiple markets.

We are seeking an experienced Business Operations Manager to oversee and continuously improve the administrative, financial, purchasing, and revenue-related processes that keep our business running efficiently.

This is a hands-on management position for someone who enjoys solving problems, improving processes, working with numbers, and ensuring that important details are handled correctly.

The ideal candidate is highly organized, financially minded, comfortable managing multiple priorities, and capable of taking ownership of business operations.

Prior MSP experience is preferred but not required. We welcome candidates with strong transferable experience in operations management, service businesses, financial administration, and other process-driven environments.

Position Summary

The Business Operations Manager is responsible for the daily execution, oversight, and continuous improvement of CCP Technologies' business operations.

Working directly with the Director of Business Operations, this individual will manage administrative workflows, customer billing, quoting, purchasing, vendor coordination, payroll administration, and operational quality control.

The position also plays an important role in protecting recurring revenue, reducing preventable expenses, improving purchasing accuracy, and supporting customer profitability.

Success requires the ability to balance hands-on operational responsibilities with process improvement, accountability, and cross-department coordination.

Key ResponsibilitiesBusiness Operations Management

• Manage daily administrative and financial operations.
• Ensure operational tasks are completed accurately, consistently, and on time.
• Coordinate workflows involving finance, purchasing, sales, service delivery, and project management.
• Identify operational bottlenecks and implement practical solutions.
• Maintain procedures, checklists, and internal documentation.
• Establish accountability standards and monitor administrative performance.
• Coordinate training and cross-training for assigned operational responsibilities.
• Communicate operational issues, risks, and improvement opportunities to the Director of Business Operations.

Revenue Assurance & Customer Billing

• Oversee accurate and timely customer invoicing.
• Verify recurring managed services billing against customer agreements and service quantities.
• Identify potential missed billing, incorrect quantities, duplicate charges, and revenue discrepancies.
• Coordinate with service delivery and technical teams to validate customer changes.
• Monitor project billing, labor billing, and other nonrecurring revenue activities.
• Review and process approved credit memos and billing adjustments.
• Help ensure subscription and licensing changes are accurately reflected in customer billing.
• Develop controls to reduce billing errors and prevent revenue leakage.

Quoting, Purchasing & Vendor Coordination

• Manage customer quoting and purchasing workflows.
• Ensure quotes reflect approved equipment, licensing, quantities, pricing, and labor.
• Review Statements of Work for administrative accuracy, formatting, consistency, and completeness.
• Coordinate technical questions and scope approvals with the appropriate technical or project leader.
• Oversee vendor communications, purchase orders, shipping, backorders, and delivery coordination.
• Investigate pricing discrepancies and purchasing errors.
• Identify opportunities to improve vendor costs, purchasing efficiency, and hardware margins.
• Maintain accurate purchasing records and supporting documentation.

Accounting & Financial Administration

• Oversee customer invoicing, accounts receivable, accounts payable, and credit memo processing.
• Coordinate routine customer account follow-up and resolve billing discrepancies.
• Manage payroll administration, including employee information maintenance and entry of approved bonuses.
• Ensure payroll changes are supported by appropriate approvals and verification.
• Maintain confidentiality of employee and financial information.
• Assist with monthly financial reconciliations and administrative closing procedures.
• Coordinate vendor invoice reviews and expense verification.
• Support accurate financial reporting through dependable operational records.
• Escalate material financial discrepancies to the Director of Business Operations.

Operational Quality Control & Process Improvement

• Establish and maintain quality-control procedures for quoting, purchasing, invoicing, and administrative work.
• Review errors and identify underlying causes.
• Develop corrective actions that reduce repeat mistakes.
• Improve operational workflows through documentation, checklists, and appropriate automation.
• Track quality metrics and operational performance.
• Promote accountability and continuous improvement.
• Identify opportunities to reduce administrative workload and increase efficiency.

Business Systems & Reporting

• Develop proficiency in QuickBooks Online, HaloPSA, Hudu, Microsoft 365, and other CCP business applications.
• Maintain accurate records across business systems.
• Identify discrepancies between operational, billing, and financial information.
• Support the accuracy of data used in company reporting and management dashboards.
• Recommend improvements to system workflows and administrative processes.
• Work with the Director of Business Operations & CCP Insights to develop useful operational performance measures.

Required Qualifications

• At least 5 years experience in business operations, operations management, office management, financial administration, or a comparable leadership position.
• Strong organizational skills and ability to manage multiple priorities.
• Excellent attention to detail and numerical accuracy.
• Experience managing complex administrative or operational workflows.
• Strong problem-solving skills and sound business judgment.
• Experience developing or improving procedures and operational processes.
• Ability to work independently and take ownership of responsibilities.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office applications, particularly Excel.
• Ability to learn unfamiliar business applications and procedures.
• Demonstrated ability to handle confidential financial and employee information appropriately.
• Bachelor's degree in business administration, accounting, finance, management, or related field, or equivalent relevant experience.

Preferred Qualifications

• Experience working for an MSP, IT services provider, or other service-oriented business.
• Experience with recurring revenue, subscription billing, or service agreements.
• Experience with customer invoicing, accounts receivable, purchasing, or payroll administration.
• Experience coordinating vendors, procurement, and order fulfillment.
• Experience supervising, training, or coordinating employees.
• Familiarity with QuickBooks Online or comparable accounting software.
• Experience using KPIs, operational reports, or business process automation.

Prior experience with HaloPSA, Hudu, or CCP's specific business systems is preferred but not required.

Performance Expectations

The successful candidate will be expected to:

• Maintain accurate and timely customer billing.
• Reduce preventable quoting and purchasing errors.
• Strengthen recurring revenue verification.
• Improve administrative workflow efficiency.
• Ensure payroll and financial changes follow established approval procedures.
• Maintain dependable documentation and operational controls.
• Improve communication and coordination across departments.
• Identify measurable opportunities to reduce expenses and prevent revenue leakage.
• Demonstrate accountability and consistent follow-through.
• Support the Director of Business Operations by independently managing routine operational responsibilities and escalating significant exceptions.

What We're Looking For

We're looking for someone who enjoys both managing operations and improving how work gets done.

The right candidate will be comfortable working with financial information, reviewing detailed transactions, coordinating with multiple departments, and taking responsibility for the accuracy and reliability of important business processes.

This position requires someone who can recognize problems, investigate them, communicate clearly, and implement solutions.

We value initiative, integrity, accuracy, adaptability, and a commitment to continuous improvement.

Pay: $90,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience:

• Managed IT Services: 3 years (Preferred)
• Services Industry: 3 years (Preferred)
• Operations management: 5 years (Required)

Location:

• Charlotte, NC (Required)

Work Location: Remote