Regional Operations Manager

Regional Operations Manager – Weekend Operations (Thursday–Sunday) Cardinal Point Security Group, Inc.

Location

Fort Washington, PA (Headquarters)

Schedule: Thursday – Sunday | Weekend Operations

Compensation: $65,000 – $75,000 annually

Employment Type: Full-Time | Management About Cardinal Point Security Group

Cardinal Point Security Group (CPSG) is a leading, veteran-owned security services organization providing professional protective services, security consulting, and safety training throughout Pennsylvania and the surrounding region.

Our mission is simple

We Make People Safer.

We are seeking an experienced, hands-on Security Operations Manager – Weekend Operations to oversee our security operations Thursday through Sunday. This leadership position is responsible for ensuring proper staffing, operational readiness, officer accountability, and exceptional customer service across our contracted security locations.

The ideal candidate is a proactive problem-solver who thrives in a fast-paced environment, can make sound operational decisions independently, and has demonstrated experience supervising security personnel across multiple locations.

Weekend Staffing & Scheduling

Manage and coordinate security officer schedules and assignments for all weekend coverage.

Proactively address staffing vacancies, officer call-outs, and last-minute scheduling changes.

Coordinate emergency staffing and ensure all contracted security posts remain properly covered.

Work closely with the scheduling and recruiting teams to maintain adequate staffing levels.

Ensure appropriate communication and shift transitions between weekday and weekend operations. Field Operations & Supervision

Directly supervise Field Supervisors and provide leadership and operational direction to security personnel.

Conduct regular field inspections and site visits to evaluate officer performance, appearance, professionalism, and compliance with post orders.

Respond to operational emergencies, client concerns, and security-related incidents.

Ensure Field Supervisors are effectively managing assigned locations and addressing issues promptly.

Maintain operational accountability across multiple client sites.

Client Relations & Service Quality

Conduct customer site visits to maintain strong working relationships and ensure client satisfaction.

Serve as the primary operational point of contact for weekend client needs and concerns.

Investigate and resolve service-related complaints and operational issues.

Identify opportunities to improve service delivery, officer performance, and overall customer experience. Employee Performance & Accountability

Monitor officer attendance, punctuality, performance, and adherence to company policies.

Provide coaching, corrective action, and performance management for security personnel.

Address employee-related issues and escalate serious concerns to senior leadership as appropriate.

Support employee retention through effective communication, leadership, and accountability.

Operational Reporting & Communication

Maintain accurate records of staffing issues, incidents, field inspections, and client interactions.

Provide management with updates regarding weekend operations, staffing challenges, and significant incidents.

Ensure a seamless operational transition to the weekday management team. Qualifications & Requirements

Minimum 3–5 years of experience in security operations, including supervisory or management responsibilities.

Previous experience managing security officers across multiple client locations strongly preferred.

Demonstrated experience with employee scheduling, call-out management, emergency coverage, and field supervision.

Strong leadership, decision-making, organizational, and conflict-resolution skills.

Ability to work independently and manage multiple operational priorities simultaneously.

Excellent customer service and professional communication skills.

Proficiency with scheduling software, Microsoft Office, and operational reporting systems.

Valid driver's license and reliable transportation.

Ability to travel to client sites throughout the assigned service territory.

Prior law enforcement, military, or contract security management experience is a plus. Work Schedule & Availability

This position operates on a Thursday through Sunday schedule, based out of Cardinal Point Security Group's corporate headquarters in Fort Washington, Pennsylvania.

Responsible for overseeing all weekend security operations.

Must be available on-call throughout the weekend to address emergency staffing needs, operational issues, and client concerns.

Regular travel to customer locations and field inspections is required.

Flexibility to respond to urgent operational situations outside normal office hours is essential.

Compensation

Annual Salary: $65,000 – $75,000, commensurate with experience and qualifications.

This is an opportunity to join a growing security organization in a key leadership role with direct responsibility for operational performance, employee supervision, and customer satisfaction. Why Join Cardinal Point Security Group?

At Cardinal Point, we believe strong leadership is the foundation of exceptional security services. Our Security Operations Manager will play a critical role in ensuring operational excellence, supporting our frontline personnel, and maintaining the high standards our clients expect. Apply Today!

For immediate review please send resume to Jeff Goglia [email protected]

If you are an experienced security operations professional who enjoys leading teams, solving problems, and delivering exceptional service, we encourage you to apply and become part of the Cardinal Point Security Group leadership team.

Cardinal Point Security Group, Inc.

We Make People Safer.

Cardinal Point Security Group is an Equal Opportunity Employer.