Saxman Tour Operations Manager

Job Description:

Cape Fox Tours is seeking an experienced Operations Manager. The Saxman Tour Operations Manager leads the day-to-day delivery of Cape Fox Tours’ cultural tour operations in Saxman Village. The Manager coordinates tour schedules, guest movements, staff, and operating details with cruise ship companies, local tour employees, independent tour operators, the City of Saxman, and other stakeholders.

The position is responsible for safe, organized, and welcoming operations that meet Cape Fox Tours’ service standards and support high guest satisfaction. The Manager reports to the General Manager or AGM of Cape Fox Tours and follows established cultural protocols and operating direction provided by Cape Fox Corporation and the Saxman community. Other duties may be assigned by management.

The annual salary range for this exempt position is: $70,000 to $85,000.

The above salary range represents the company’s good faith and reasonable estimate of possible compensation at the time of posting. In addition, we offer a variety of benefits, including company holidays, paid time off, health insurance, dental insurance, vision insurance, life and disability insurance, tuition reimbursement, as well as a 401K with company match. This job will be posted until filled or withdrawn

Essential Functions and Responsibilities

============================================

• Coordinate daily Saxman Village tour schedules with cruise ship companies, tour operators, local employees, independent tour businesses, and other partners; confirm timing, group sizes, meeting points, transportation plans, and operational changes.
• Organize the flow of guests and tour groups through designated staging, gathering, and activity areas to support safe, timely, and orderly operations.
• Coordinate staffing plans, schedules, assignments, and on-site coverage for tour hosts, guides, cultural participants, drivers, and other employees supporting Saxman Village operations.
• Serve as the primary day-to-day Cape Fox Tours contact for operational coordination with the City of Saxman, cruise and tourism partners, independent operators, vendors, and other local stakeholders; refer business terms, pricing, and material commitments to the General Manager and AGM.
• Communicate schedule updates, delays, capacity changes, and service issues promptly to affected employees and partners; help resolve operational conflicts while protecting guest commitments and safety.
• Monitor tour activity in FareHarbor and related operating tools; coordinate accurate schedules, availability, guest counts, and booking information with the General Manager or AGM and authorized staff.
• Prepare employees and operating areas before tour activity begins; confirm staffing, equipment, supplies, signage, communication methods, and readiness for expected guest volumes.
• Promote a welcoming, respectful, and culturally appropriate guest experience. Ensure employees follow approved guidance for presenting Saxman Village, cultural materials, and community spaces; raise questions about cultural content or protocol to the General Manager and designated community representatives.
• Identify hazards and operating risks, communicate weather or site conditions that may affect tours, follow emergency procedures, and promptly report incidents, injuries, near misses, and unsafe conditions.
• Protect confidential company, employee, customer, and partner information and perform other duties as assigned by the General Manager, AGM or Cape Fox Corporation management.

Job Requirements

Physical Requirements

=========================

• Must be able to stand and walk for extended periods and move among outdoor and indoor tour locations in Saxman Village.
• Must be able to work outdoors in changing Southeast Alaska weather and around active visitor, pedestrian, and vehicle operations.
• Must be able to lift and carry tour supplies and other materials as required, with or without reasonable accommodation.
• Must be able to use a computer, telephone, and other office or communication equipment as required.

Special Job Facts

=====================

• Work hours vary with cruise ship calls, tour schedules, and seasonal business needs; early mornings, evenings, weekends, holidays, and extended hours may be required.
• The position requires regular on-site coordination in Saxman Village and timely communication with partners and employees during operating hours.
• Must be able to manage competing priorities and remain professional during delays, schedule changes, and guest service issues.

Education and/or Experience

===============================

• At least three (3) years of experience in tourism, hospitality, tour operations, guest services, or a closely related field.
• At least one (1) year of experience coordinating employees, schedules, vendors, events, tours, or other time-sensitive operations; supervisory experience is preferred.
• Experience working with cruise ship excursions, independent tour operators, or seasonal visitor operations is preferred.
• Experience working in or with an Alaska Native community, cultural tourism program, or local community organization is preferred.

Qualifications and Requirements

===================================

• Strong coordination, organization, problem-solving, and follow-through skills, with the ability to manage changing schedules and competing demands.
• Clear, professional written and verbal communication skills and the ability to work respectfully with employees, guests, cruise representatives, local businesses, independent operators, and community stakeholders.
• Demonstrated commitment to safety, guest service, cultural respect, confidentiality, and dependable communication.
• Ability to provide calm, practical direction to employees and resolve routine guest or operating issues within established authority.
• Proficiency with Microsoft Office applications; experience with FareHarbor or similar reservation systems is preferred.
• Valid driver’s license and satisfactory driving record required if driving is an essential duty of the position.
• Must have authorization to work in the United States as defined by applicable law.

Safety

==========

• Complete required safety training before performing work that requires such training.
• Follow Cape Fox Corporation safety rules, site procedures, and established emergency response instructions.
• Report and document incidents, injuries, near misses, hazards, and unsafe conditions promptly; assist with corrective action as directed.
• Ensure assigned employees understand their safety responsibilities and follow approved operating practices.