Remote RN Telephone Triage – PT Days/Weekends | Compact + MA, MN, NV, IL, NY, CA

Registered Nurse (RN) – Remote Triage / Compact License Required

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Make a difference from home while supporting patients and providers nationwide.

We are seeking experienced Registered Nurses (RNs) to join our growing 24-hour medical call center as a Remote Triage Nurse. In this role, you’ll work collaboratively with providers to deliver timely, high-quality patient care through telephone triage, EHR management, and clinical support across multiple states.

This is an excellent opportunity for nurses who thrive in a fast-paced environment, enjoy clinical decision-making, and are looking for flexibility without sacrificing meaningful patient impact.

What You’ll Do

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• Respond to inbound and outbound calls for a multi-state nurse triage service
• Utilize Schmitt-Thompson telephone triage protocols to assess and triage patients
• Document patient interactions accurately in client EHR systems and/or the Call 4 Health platform
• Provide clinical assessments via phone or patient portal based on established protocols
• Support providers with administrative and clinical tasks, including:

+ Medication refill requests per protocol

+ Provider notification of critical results

+ Post-discharge and post-operative follow-up coordination

• Facilitate referrals and assist with prior authorization requests requiring clinical input
• Collaborate with hospitals, nursing homes, funeral homes, and government agencies as needed
• Participate in Remote Patient Monitoring (RPM) programs, including:

+ Monitoring vital signs

+ Educating patients on chronic disease management (diabetes, hypertension, COPD)

• Screen and qualify patients for clinical trials and provide patient education
• Take on additional responsibilities to support team success and patient outcomes

What We’re Looking For

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• Associate’s or Bachelor’s Degree in Nursing
• 2–4 years of full-time RN clinical experience, preferably in ER/Urgent Care, Adult, Pediatric, Ambulatory Care, or ICU
• Prior telephone triage experience using electronic triage systems
• Experience working with two or more EHR platforms
• Active, unencumbered e-NCL / Enhanced Nurse Licensure Compact license
• Willingness to obtain additional state licenses as requested

Skills That Set You Apart

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• Strong teamwork and collaboration skills
• Ability to step into a leadership role when needed
• Excellent customer service, empathy, and communication skills
• High attention to detail and documentation accuracy
• Strong organization and time management skills

Work From Home Requirements

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• Private, HIPAA-compliant home workspace
• Ability to sit for extended periods and use a headset
• Broadband internet access
• Ability to house company-issued equipment
• Participation in staff meetings via phone or video

Work Environment

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• Fast-paced and collaborative
• Adaptable to change and able to manage stress effectively
• Occasional overtime or schedule adjustments as needed

Schedule:

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Week 1:

• Friday: 4 PM–8 PM
• Saturday: 11 AM–4 PM
• Sunday: 8 AM–4 PM

Week 2:

• Friday: 4 PM–8 PM
• Saturday: 11 AM–8 PM
• Sunday: 8 AM–4 PM

Important: Candidates must be available for Friday afternoon/evening and weekend shifts. Some scheduling flexibility may be considered.

Experience

Required* EHR/EMR Systems

• Remote Triage
• Call Center

Preferred* Remote Work

• 2 year(s): ICU Experience
• 2 year(s): ER Experience

Education

Required* Bachelors or better in Nursing or related field

Licenses & Certifications

Required* Registered Nurse License

Skills

Required* Reliable

• Phone Triage
• Electronic Health Records (EHR)
• Critical thinking
• Communication
• Clinical Expertise
• Active Listening
• Computer
• Multitasking

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.