Operations Manager

Job Summary

We are seeking a dynamic and results-driven Operations Manager to lead our medical transportation operations with energy and precision. In this pivotal role, you will oversee daily non-emergency medical transportation trips, manage drivers, and ensure operational excellence across all functions. Your leadership will drive sales growth, optimize trip management, and enhance customer service experiences.

This position offers an exciting opportunity to shape the success of our environment through strategic planning, team development, and operational oversight.

Skills

• Proven experience of 5+ years in non-emergency medical transportation operations with strong supervisory skills and team management capabilities.
• Ideal candidate will have experience managing 200+ employees and 100+ vehicles
• Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment.
• Strong communication skills for managerial communication, training delivery, and interactions with passengers, medical facility administrators, and drivers.
• Proficiency in computer and smartphone systems, NEMT management software, and basic problem solving for transportation arrangements.
• Bilingual or multilingual abilities are a plus for engaging diverse customer bases effectively.
• Demonstrated leadership in managing shift schedules, supervising staff performance, and conducting interviews for recruiting new team members.
• Expertise in training, management, customer service, pricing strategies, and operational management to optimize store performance.

Responsibilities

• Lead and supervise drivers, including CDL and non-CDL drivers, fostering a positive and productive work environment.
• Oversee daily transportation operations in conjunction with other department heads for tasks such as scheduling, vehicle assignments, pre-assigning trips, ensuring prompt driver report times, and good attendance to ensure seamless performance
• Manage driver oversight in conjunction with HR including training, onboarding, discipline, safety, and general management to maximize utilization of driver availability and minimize workforce shrinkage.
• Develop and implement client service strategies, policies, and promotional activities to meet or exceed productivity targets.
• Make recommendations and oversee employee development to enhance team skills in all operational departments.
• Hands on client management with excellent customer service
• Scheduling responsibilities and vehicle assignments with accuracy and attention to detail.
• Ensure compliance with company policies, safety standards, and legal regulations while maintaining excellent communication with all staff.

Join us as an Operations Manager to energize employees' everyday experience! Bring your leadership spirit, organizational prowess, and passion for delivering exceptional customer experiences—your impact will be felt every day as you guide our team toward success!

Pay: $70,000.00 - $120,000.00 per year

Benefits:

• Health insurance
• Paid time off

Experience:

• Transportation management: 5 years (Preferred)

Language:

• English (Required)
• more than 1 language (Preferred)

Ability to Commute:

• Buffalo, NY 14211 (Required)

Work Location: In person