Senior Operations Manager

Sr. Operations Manager

About the Company:

BV Hospitality is a restaurant group founded by celebrity chef, Buddy Valastro. Buddy Valastro rose to fame on TLC's "Cake Boss" and has since written several NYT Bestselling books, hosted several TV shows, won an Emmy, and expanded his culinary empire across the nation.

BV Hospitality is based in Las Vegas, NV and is comprised of Buddy V's Ristorante, Carlo's Bakery, PizzaCake, The Boss Cafe, Buddy's Jersey Eats, Buddy V's Pizzeria, and the Carlo's Bakery Express Cake ATMs.

Job Overview

We are a leading culinary brand in Las Vegas, operating several well-known establishments including Buddy V's Ristorante, PizzaCake, Buddy's Jersey Eats, and Boss Cafe. We are seeking an experienced Operations Manager to assist the Operations team in providing functional leadership for all our concepts.

The Operations Manager will be directly responsible for all front of house (FOH) and back of house (BOH) operations, as well as a la carte, catering/group sales, and beverage functions. This role will oversee all FOH and BOH management and staff for each concept, working closely with the Executive Chef and General Managers.

Schedule

Flexible schedule; must be able to work nights, weekends, and holidays as needed.

Key Responsibilities

Operational Excellence & Service Standards

• Monitor and ensure the highest service standards possible throughout the organization.
• Ensure guest and employee satisfaction.
• Interact directly with customers to provide welcoming, friendly service and to solicit/receive feedback on quality of food and service.
• Work with each concept to ensure the highest quality of food service.
• Manage training and mentoring of staff, inventory management, and scheduling.

Financial & Strategic Management

• Maintain responsibility for the successful achievement of all financial, quality, and service goals for the organization.
• Prepare and review all operating budgets, profit and loss statements, and capital expenditures.
• Develop and maintain good public relations to develop business and maintain an excellent reputation as an employer.

Supportive Functions

• Participate as a team player with other key team members.
• Provide constructive feedback to all departments including culinary, operations, and sales and marketing staff.
• Act as a leader and role model to all employees.
• Perform additional duties as necessary and assigned.

Qualifications & Requirements

Experience & Education

• A minimum of 3 years of previous hotel or full-service dining beverage management in a supervisory capacity.
• Bachelor’s degree, Associate’s degree in F&B or Culinary Arts, and/or related supervisor experience.
• Extensive food & beverage experience and knowledge.
• Experience in a fast-paced, high-volume atmosphere.

Skills & Core Competencies

• Strong leadership abilities, sound judgment, and deep knowledge of operations.
• Exceptional organizational, verbal, and written communication skills.
• Strong computer skills and proficiency in Microsoft Office Suite products (including, but not limited to Word, Outlook, and Excel) necessary to handle generating reports.
• Excellent interpersonal skills to communicate with all levels of management and employees.
• Ability to multi-task, perform calmly, and work under pressure in a fast-paced environment while remaining highly detail-oriented.
• Ability to work with others, communicate well, receive direction, and review your own work.
• Ability to address stressful situations with dignity and the utmost tact and politeness.
• Ability to read, write, and speak fluent English.
• Professional appearance and demeanor with a positive attitude toward work.

Physical & Environmental Demands

• Physical ability to access all areas of the property.
• Ability to withstand prolonged standing, stretching, bending, and kneeling without restriction.
• Ability to work indoors, outdoors, and be exposed to various environmental factors.
• Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned.

INDMANAGE