Senior Product Manager, Services

What We Need

Our productivity business delivers more than $1.3B in annual revenue from combining hardware, software and services to create solutions that drive operational excellence for customers in retail, logistics and transportation around the world.

We are looking for a Senior Product Manager to own and grow our services portfolio, a business of more than $100M in annual revenue that is central to our strategy. Our productivity solutions comprising mobile computers, scanners, printers, software, and your services help retail, transportation, and warehouse & distribution customers run their operations.

Services are key to our differentiation. This role will develop and lead a highly visible and strategic investment in services. You will shape offerings that integrate traditional break-fix and warranty repair with managed services, asset management software, and device-as-a-service models, and you will turn them into solutions that deliver unique customer value and grow margin dollars.

You will work closely with our hardware, software, and services delivery teams, and you will lead a product management specialist, with room to grow the team as the business scales.

Requirements

Portfolio strategy and growth

• Own the strategy, P&L contribution, and growth of a $100M+ services portfolio, with clear targets for revenue, margin dollars, and attach rates.
• Define how services differentiate our total solution against competitors and make the case for investment to executive leadership.
• Identify new market opportunities across retail, transportation, and warehouse and distribution.

Offering innovation

• Create new services solutions that integrate break-fix and warranty repair, managed services and asset management software.
• Build and scale device-as-a-service offerings, including the commercial model, bundling, and lifecycle terms.
• Partner with hardware and software product teams so services are designed into the solution from the start, not added afterward.

Product management fundamentals

• Own the full offering lifecycle, from concept and business case through launch, growth and end of life.
• Run a disciplined voice of the customer (VOC) program with customers, partners, field sales and support.
• Build and communicate multi-year roadmaps aligned with hardware and software releases.
• Define service tiers, entitlements, SLAs, and pricing that balance customer value, competitiveness and margin.

Cross-functional leadership

• Work closely with services delivery to ensure offerings can be delivered profitably, at scale and with quality.
• Enable sales and channel partners with positioning, training, and tools.
• Report portfolio performance and insights to senior leadership.

People leadership

• Lead and develop one direct report, a product management specialist.
• Plan and build the team as the business grows.

Additional Details

Required Bachelor's degree in business, engineering, or a related field. 8+ years of product management experience in technology, with at least 5 years managing services offerings. Track record of growing a services portfolio of significant scale, with ownership of revenue and margin outcomes.

Hands-on experience with break-fix, warranty and repair, managed services, or as-a-service models. Proven ability to define service tiers, SLAs, and pricing models. Experience working with hardware and software product teams to bring integrated solutions to market.

Strong financial and business-case skills, including services cost and margin analysis. Clear, persuasive communicator who can influence executives, customers, and cross-functional teams. Willingness to travel domestically and internationally up to 20% Preferred MBA or equivalent experience.

Experience with enterprise mobility, auto-ID, barcode, or printing technology. Knowledge of retail, transportation and logistics, or warehouse and distribution operations. Experience launching device-as-a-service or subscription offerings.

Familiarity with asset management or mobile device management (MDM) software. Experience managing SOW-based custom engagements. Experience leading and developing product management staff.

What success looks like New, differentiated, integrated offerings, including device-as-a-service, launch on schedule and gain customer adoption. Services revenue and margin dollars grow against plan.