Account Manager

Company Overview

BOSS Facility Services, Inc. is a national leader in facility maintenance, serving major retail, finance, and corporate clients across the U.S., Hawaii, Puerto Rico, and Canada. Since 2001, BOSS has grown through its industry expertise, white-glove service, and commitment to excellence. Our experienced team handles HVAC/R, electrical, lighting, plumbing, and general maintenance.

We’re a fast‑paced, team-oriented company that values hard work and celebrates together with events throughout the year. BOSS Facility Services is truly “Built on Superior Service,” and continues to expand through fair pricing, strong communication, and exceptional customer care.

Job Summary

BOSS Facility Services is searching for a knowledgeable and service-focused individual for an Account Manager in our Operations Department. Our ideal candidate always maintains a professional demeanor, exhibits impeccable communication (written, verbal, and listening) skills, and decision-making skills. They must be able to work well under pressure while handling a diverse workload.

Knowledge of mechanical trade is not necessary, but prior customer service experience as well as an energetic and enthusiastic attitude are very desirable. This position warrants a friendly, outgoing, positive, and professional manner. We require experience with Microsoft Office 365, but training is provided for the role as well as on our in-house software.

This position is full-time and requires you to be on site from 7:30 a.m. to 4:30 p.m., Monday through Friday. Some overtime, including weekends, may be required

Please Note: Training is provided on in-house software. Individuals must be highly organized, resourceful and results oriented, with the desire and ability to take the initiative and multitask in a fast-paced service-oriented environment that is focused on growth. Our expectation is that you are career oriented and should be interested in furthering your professional development in our field.

Job Responsibilities will include but are not limited to:

• Assist with already completed work orders as needed.
• Obtain completion photos.
• Obtain final cost with breakdown.
• Confirm completion with location manager.
• Confirm ticket is closed out on a third-party website.
• Properly documenting notes as well as close out documents.
• Assist with Follow up / monitor ordered materials as needed.
• Cut new tickets and dispatch appropriate Vendors / Trade.
• Confirm on-site scheduling with Vendor and Location/Client.
• Monitor on-site arrivals / progress with Vendor / Technician.
• Document completion report from on-site technician, request photos and final cost.
• Manage issues on-site Technician(s) encounter (i.e., DNE increases needed, on-site issues with access etc.).
• Properly document / upload / review quotes for accuracy and appropriate cost.
• Oversee services and all work orders for Clients daily.
• Delegate tasks accordingly and oversee Account Coordinators (I & II).
• Actively listening to Client needs and inquiries to determine appropriate service actions.
• Resolving Client issues & concerns.
• Attend Client meetings as needed.
• Performing other duties as assigned to assist the team.

Expectations:

· Bachelor’s degree or equivalent experience

· Career mindset.

· Being coachable.

· Excellent verbal and written communication skills (writing. speaking and listening).

· Ability to convey information effectively.

· Ability to work independently as well as with a team.

· Ability to prioritize tasks effectively.

· Strong organizational skills and attention to detail.

· Proficient in Microsoft 365.

· Ability to multitask.

Benefits*:*

• Competitive salary.
• Company Paid STD, LTD, Life AD&D Insurance, dental and vision plans, PTO, and benefits package.
• Generous PTO and Paid Holidays.
• Medical Insurance at 60% employer/40% employee share.
• Family/dependent medical insurance is available.
• 5 optional voluntary life benefits, as well as an FSA.
• Generous 401(k) plan that includes discretionary profit sharing and safe harbor contributions after six months of consecutive employment.

Job Type

Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person