Assistant Operations Manager

Restaurant Operations Manager

Biscuits & Buns — New Orleans, LA

Pay: $20–$24 per hour, based on experience

Job Type: Full-time

Expected Hours: 40–45 hours per week

Schedule: Day shifts, weekends required, occasional evenings

Work Location: In person — Two New Orleans locations

About Biscuits & Buns

Biscuits & Buns is a growing, locally owned restaurant brand with two New Orleans locations. We're looking for an experienced, dependable, hands-on Restaurant Operations Manager to help oversee daily operations, lead our teams, and maintain consistent standards across both restaurants.

Our ownership team is actively involved in daily operations. We're seeking a strong second-in-command who can take responsibility, make sound decisions, and ensure the restaurants operate smoothly without constant supervision.

This is not a desk management position. We're looking for someone who enjoys being on the floor, leading by example, solving problems, and keeping the team focused.

Key Responsibilities

Restaurant Operations

• Oversee daily front-of-house operations and support overall restaurant performance at both locations.
• Ensure restaurants open on time, remain properly staffed, and are prepared for service.
• Lead shifts during busy periods and assist employees wherever needed.
• Maintain excellent guest service, cleanliness, organization, and operational standards.
• Monitor daily sales, labor costs, cash handling, and shift performance.
• Identify operational problems and take initiative to resolve them.

Staff Leadership & Accountability

• Supervise, coach, and develop restaurant employees.
• Prepare schedules, manage attendance, and coordinate shift coverage.
• Set clear performance expectations and consistently enforce company policies.
• Address employee disagreements, misconduct, and performance concerns promptly and professionally.
• Document employee incidents, disciplinary actions, and performance issues.
• Maintain appropriate professional boundaries and a respectful workplace.
• Communicate significant personnel, safety, or operational concerns to ownership immediately.
• Assist with hiring, onboarding, training, and employee evaluations.

Business Support

• Work closely with ownership to improve efficiency, service, and profitability.
• Support restaurant promotions, special events, and catering operations.
• Coordinate with kitchen leadership to maintain smooth service.
• Help implement existing procedures and ensure employees follow them.
• Provide consistent updates regarding staffing, operations, and areas needing improvement.

Qualifications

• Minimum 2 years of restaurant management or supervisory experience required.
• Experience independently opening, closing, or managing high-volume restaurant shifts.
• Strong employee leadership, communication, and conflict-resolution skills.
• Experience with employee scheduling, labor management, and performance accountability.
• Comfortable using restaurant POS and scheduling systems; Toast or Sling experience is a plus.
• Strong organizational skills and attention to detail.
• Ability to work weekends and occasional evenings.
• Reliable transportation between both New Orleans locations.
• Willingness to perform hands-on work alongside employees.

Who Will Succeed in This Role

We're looking for someone who:

• Takes ownership without needing constant reminders.
• Holds employees accountable fairly and consistently.
• Handles difficult conversations professionally.
• Recognizes problems early and communicates proactively.
• Maintains professionalism while building positive staff relationships.
• Is dependable, punctual, organized, and follows through.
• Can move between two restaurants and adapt to changing operational needs.
• Wants a long-term opportunity to grow into greater leadership responsibility.

Growth Opportunity

This position offers the opportunity to develop into a larger leadership role as Biscuits & Buns continues to grow. The right individual will gradually assume greater responsibility for daily operations across both locations.

Compensation: $20–$24 per hour, depending on qualifications and experience.

Apply today if you're a hands-on restaurant leader who values accountability, consistency, teamwork, and getting things done.

Pay: $20.00 - $24.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid training

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)

Work Location: In person