Account Manager

Account Manager

Job Type: Full-time

Schedule: Monday – Friday ; reporting to the Omaha, NE office. Eligible for Hybrid work after 90-day training.

This position will report directly to the Vice President of Business Development and Retention

The Better Business Bureau (BBB) is the leader in advancing marketplace trust. Due to recent expansion, BBB Midwest Plains seeks to add an Account Manager to join our BBB Retention team. This role is responsible for providing excellent customer service and ensuring the satisfaction of Accredited Businesses in the region.

Depending on the candidate's location, hybrid work options may be available.

As an Account Manager, you will work directly with accredited businesses, internal and external contacts to resolve invoice discrepancies, update contact information, process payments and perform collection tasks, all with an eye towards retaining the customer. Additionally, you will:

• Be an ambassador of the BBB by representing it professionally and effectively at all times.
• Meet minimum standards of performance activities, including a set number of outbound calls per day.
• Provide support and solutions to businesses to retain their BBB accreditation.
• Contact Accredited Businesses delinquent in payment to collect dues.
• Provide guidance to businesses needing to update their contact with Accredited Business Listing.
• Update CRM system for Accredited Businesses as appropriate.
• Work collaboratively across internal BBB departments to provide superior customer service.

Qualifications:

• High level of integrity and a strong work ethic: The candidate should possess strong moral principles and a diligent approach to their work.
• Exceptional written and verbal communication skills: Effective communication is crucial in this role to build and maintain strong working relationships with Accredited Businesses.
• Familiarity with data analysis and reporting: The candidate should have some experience or knowledge in analyzing and reporting data, which will be useful in assessing the performance and impact of Accreditation.
• Hardworking and dependable: The candidate should be reliable, dedicated and willing to put in the necessary effort to meet the expectations of the role.
• Self-motivated, persistent and goal-oriented: The ideal candidate should possess intrinsic motivation, persistence and a focus on achieving set goals.
• Resourceful and confident with technology, using digital tools to support your portfolio and streamline processes
• Bachelor’s degree, preferably in business: While a degree in business or marketing is preferred, equivalent work experience may also be considered.

Candidates will be evaluated for these job-role competencies:

• Ethics & Values
• Customer Focus
• Teamwork & Collaboration
• Resilience
• Technology & Computer Skills
• Self-Starter
• Accountability / Resourcefulness
• Interpersonal Savvy
• Command Skills
• Communication & Presentation Skills

BBB offers:

• Competitive Compensation: The Account Manager will receive an hourly base salary with the opportunity to earn monthly incentive bonuses.
• Competitive Benefits: Employer IRA Contribution, Health, Dental, Vision, Life Insurance, LifeLock identity theft protection, Paid Time Off including work anniversary and birthday, Paid Holidays including the week of Christmas.

Pay: $41,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person