Operations Manager

Operations Manager – BC Brothers Moving

Location: Savannah, GA Job Type: Full-Time | Salaried + Performance-Based Commission Compensation: Starting at $50,000 annually + Commission & Performance Bonuses Schedule: Monday–Sunday Operations | Weekend Availability Required as Needed

About BC Brothers Moving

BC Brothers Moving is a growing, customer-focused moving company committed to providing professional, reliable moving services. We are looking for a motivated, organized, and results-driven Operations Manager to oversee our daily moving operations, lead our crews, and ensure every job is completed efficiently, safely, and profitably.

This is a hands-on leadership position for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in building high-performing teams.

Key Responsibilities

Daily Operations & Dispatching

• Coordinate and dispatch moving trucks and crews for daily scheduled jobs.
• Develop efficient truck assignments, crew schedules, and routes.
• Ensure all crews arrive on time, properly staffed, and equipped for each move.
• Monitor jobs throughout the day to ensure schedules, productivity, and customer expectations are being met.
• Handle last-minute scheduling changes, callouts, delays, and operational challenges.
• Oversee truck readiness, equipment availability, and proper vehicle utilization.
• Coordinate with the sales and customer service teams to ensure smooth job execution.

Crew Management & Leadership

• Supervise, coach, and hold moving crews accountable for performance.
• Assist with hiring, onboarding, training, and evaluating field employees.
• Enforce company policies, safety standards, and professional conduct.
• Monitor attendance, punctuality, job performance, and crew productivity.
• Build a positive, accountable, and results-oriented team culture.
• Identify opportunities to improve operational efficiency and employee performance.

Quality Control & Damage Claims

• Oversee customer damage claims from initial reporting through resolution.
• Investigate damages, review job documentation, and coordinate appropriate resolutions.
• Implement procedures to reduce preventable damage claims.
• Track damage claim frequency, costs, and trends.
• Coach crews on proper furniture protection, loading techniques, and handling procedures.
• Ensure customer concerns are addressed professionally and promptly.

Revenue & Profitability

• Monitor labor efficiency, job profitability, and daily operational expenses.
• Promote the appropriate use and sale of packing materials and moving supplies.
• Track packing material sales and ensure accurate billing.
• Identify opportunities to reduce unnecessary labor hours, overtime, and operational waste.
• Improve truck utilization and overall crew productivity.
• Work directly with ownership to achieve operational and financial goals.

Performance Tracking & KPIs

• Monitor and report key operational performance indicators.
• Track crew efficiency, job completion times, and labor utilization.
• Measure damage claim rates and claim-related expenses.
• Monitor packing material sales and revenue.
• Track customer satisfaction, complaints, and service quality.
• Provide regular performance reports and recommendations to ownership.

Qualifications

• Previous experience in operations management, logistics, dispatching, transportation, moving, or a related industry preferred.
• Strong leadership and team management skills.
• Excellent organizational and problem-solving abilities.
• Ability to manage multiple crews, trucks, and schedules simultaneously.
• Strong communication and customer service skills.
• Comfortable using scheduling software, spreadsheets, and operational reporting tools.
• Ability to make decisions independently and remain calm under pressure.
• Strong understanding of accountability, productivity, and business profitability.
• Willingness to work weekends and accommodate operational needs.

Compensation & Benefits

We offer a compensation structure designed to reward strong operational performance.

• Base Salary: Starting at $50,000 per year.
• Material Sales Commission: Earn commission based on qualifying packing material and moving supply sales generated by crews.
• Performance Bonuses: Additional earning opportunities based on operational KPIs, productivity, and efficiency.
• Claims Performance Incentives: Bonuses tied to reducing preventable damage claims and improving service quality.
• Growth Opportunities: Opportunity to take on additional leadership responsibilities as the company expands.

Commission rates, bonus eligibility, and performance targets will be discussed during the hiring process.

Schedule & Expectations

This is a full-time salaried management position. BC Brothers Moving operates seven days per week, and the Operations Manager must be available to support operations throughout the week, including weekends as needed.

The position requires flexibility, ownership, and a willingness to address time-sensitive operational challenges.

Who We're Looking For

We are looking for someone who doesn't just manage a schedule but takes ownership of the entire operation.

The ideal candidate is proactive, dependable, detail-oriented, and capable of leading people while making sound business decisions.

You should be someone who sees a problem and solves it, identifies inefficiencies and improves them, and understands that successful operations depend on teamwork, accountability, customer satisfaction, and profitability.

If you're a strong leader who enjoys managing people, solving problems, and helping a growing company succeed, we'd love to hear from you.

Apply today to join BC Brothers Moving as our next Operations Manager.

Pay: $51,700.00 - $62,400.00 per year

Work Location: In person