Forward Deployed Engineer

Company Description Bayworks is building the intelligence that runs automotive operations. Role Description As a Forward Deployed Engineer, you’ll work directly with customers to bring Bayworks into their daily operations. You’ll own the technical work behind customer deployments, from understanding a dealership’s workflows to building integrations, shipping features, and resolving issues in production.

This is a hands-on engineering role with direct customer ownership. You’ll work closely with technicians, service managers, and dealership teams, translating what you learn into software that solves immediate problems and improves the product across customers. The role is full-time and based on-site in San Francisco, CA.

What You’ll Do

Own customer deployments: Lead the technical work from initial discovery and integration through launch and ongoing improvement.

Build production software

Develop backend services, integrations, and product features that support real dealership workflows.

Connect automotive systems

Integrate Bayworks with dealer management systems and other platforms to move information and automate tasks across tools.

Solve problems in the field

Work directly with customers to investigate issues, debug unfamiliar systems, and deliver reliable solutions.

Improve the core product

Turn recurring customer needs into reusable capabilities that work across dealerships.

Qualifications

• Experience building and shipping production software, with strong programming fundamentals and sound technical judgment.
• Hands-on experience with backend development, APIs, databases, and integrations.
• Ability to understand unfamiliar systems, diagnose problems, and work through incomplete or ambiguous requirements.
• Experience taking projects from an initial problem through implementation, deployment, and iteration.
• Clear communication skills and the ability to work effectively with both technical and nontechnical customers.
• Strong ownership and the ability to make practical tradeoffs between speed, reliability, and maintainability.
• Nice to Have Experience building AI applications, agent workflows, or products involving voice, video, or other unstructured data.
• Experience with enterprise integrations, legacy systems, or workflow automation.
• Familiarity with cloud infrastructure, monitoring, and deployment pipelines.
• Previous experience in forward deployed engineering, customer-facing engineering, or technical implementation.
• Interest in automotive repair and the software behind dealership operations.