Customer Support Specialist

Job Title: Client / Customer Support Specialist

Duration: 6 Months (Contract)

Work Mode: Hybrid – Remote (Tuesday and Wednesday in office).

Job Description

We are looking for a Client / Customer Support Specialist to manage B2B customer queries, provide product training, troubleshoot technical issues, and ensure excellent customer service.

Key Responsibilities:

• Handle customer queries and resolve support issues.
• Conduct product training and assist customers.
• Coordinate with sales and support teams.
• Monitor customer feedback and identify improvements.
• Manage order processing, invoicing, and client follow-ups.

Required Skills:

• B2B customer support experience preferred.
• Excellent verbal and written communication.
• Strong customer relationship and problem-solving skills.
• Basic CRM and Microsoft Office knowledge.
• Good organizational and multitasking abilities.

Pay: $20.00 - $21.00 per hour

Expected hours: 40.0 per week

Benefits:

• Work from home

Work Location: Hybrid remote in Chicago, IL 60617