Operations Manager

Springhill Suites by Marriott in beautiful Dania Beach/Ft Lauderdale area is seeking an experienced Operations Manager to lead its guest service team. Company benefits include competitive salary, health, vision, dental, 401k, and more - growth opportunities available. Must have open availability, including nights, holidays and weekends.

Job Purpose

The purpose of the Operations Manager is to ensure the overall success of the hotel by meeting or exceeding the planned objectives for revenue, profit, guest satisfaction, and product quality in all departments.

Essential Job Functions

• Oversees the operation of the Front Desk department by setting the objectives, measuring performance, and supervising the department leaders.
• Knowledgeable of computer terminal, POS system, Time and Attendance, and other systems.
• Analyze and monitor day-to-day operation reports, monthly and yearly financial statements, labor costs.
• Handle planning and execution of hotel sponsored events as required.
• Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
• Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
• Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.
• Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education

College degree preferred; 2-3 years' experience or equivalent combination of education and experience required. Must be able to speak, read, and understand English.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.