HVAC Operations Manager / General Manager in Training

Position: HVAC Operations Manager / General Manager in Training Department: Operations Employment Type: Full-Time Reports To: Owner / Current General Manager Compensation: Competitive salary based on experience, with performance-based bonus opportunities

ONLY APPLY IF YOU HAVE HVAC EXPERIENCE AND COVER ALL REQUIREMENTS!!

About the Role

‘Due to rapid growth, we are seeking a motivated, results-driven HVAC Operations Manager who is ready to take the next step in their career and grow into a General Manager position.

This individual will oversee day-to-day HVAC operations, lead and develop our service and installation teams, improve operational efficiency, and help drive company growth and profitability. The ideal candidate combines strong HVAC industry knowledge with leadership, business management, customer service, and financial performance skills.

This is an opportunity for a proven HVAC professional to take on increasing responsibility, learn all aspects of running a successful HVAC business, and develop into a key leadership position within the company.

Key Responsibilities

Operations Management

• Oversee daily HVAC service, maintenance, and installation operations.
• Manage scheduling, dispatching, technician productivity, and job completion.
• Ensure work is completed safely, efficiently, and to company quality standards.
• Monitor operational performance, identify inefficiencies, and implement improvements.
• Coordinate staffing, equipment, inventory, vehicles, and other operational resources.
• Ensure compliance with applicable HVAC codes, licensing requirements, safety standards, and company policies.

Team Leadership & Development

• Lead, coach, and develop HVAC technicians, installers, dispatchers, and other team members.
• Establish clear expectations and hold employees accountable for performance.
• Assist with recruiting, hiring, onboarding, training, and employee retention.
• Conduct regular performance reviews and support ongoing technical and professional development.
• Build a positive, accountable, customer-focused team culture.

Customer Experience

• Maintain high standards for customer service and professionalism.
• Help resolve escalated customer concerns and service issues.
• Monitor customer satisfaction, callbacks, warranty claims, and workmanship quality.
• Develop processes that improve communication, service consistency, and customer retention.

Financial & Business Performance

• Monitor labor costs, gross profit margins, revenue, and operating expenses.
• Track key performance indicators (KPIs) and implement corrective actions when needed.
• Work with leadership to develop budgets, forecasts, and operational goals.
• Identify opportunities to increase service agreement revenue, maintenance sales, and overall profitability.
• Support pricing discipline, inventory control, and efficient use of company resources.

General Manager Development Track

The successful candidate will participate in a structured development process designed to prepare them for full General Manager responsibilities.

Training and development will include:

• Financial management, budgeting, and profit-and-loss (P&L) accountability.
• Strategic planning and business development.
• Sales performance management and revenue growth.
• Leadership development and employee performance management.
• Recruiting, workforce planning, and organizational development.
• Company-wide accountability for customer satisfaction, profitability, and growth.

As the candidate demonstrates readiness and achieves agreed-upon performance goals, responsibilities will expand toward full General Manager leadership.

Qualifications

Required:

• Must have a min. of 8 years, demonstrated hands-on experience in HVAC residential industry (Strong Lennox equipment knowledge preferred)
• Must have a min. 3 years of previous leadership, supervisory, or management experience.
• Strong technical understanding of residential HVAC equipment and able to assist with troubleshooting if needed.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service and employee relationship skills.
• Knowledge and experience with Service Titan and On Call air software a plus
• Clean driving and background record

What We Offer

• Competitive compensation based on qualifications and experience.
• Performance-based incentive opportunities.
• Career advancement into a General Manager position.
• Leadership training and professional development.
• The opportunity to make a meaningful impact on company performance and growth.
• A collaborative, professional environment with opportunities for increased responsibility.

Pay: $85,000.00 - $120,000.00 per year

Work Location: In person